Put one of your Freesbe phone numbers in the inbox and texts to it land in a channel, one thread per customer. Replies in the thread are texted back from the same number, and under each one you see whether it was sent, delivered or failed. A texting inbox starts in test mode, so you can try it before any text goes out.
For Small businesses and support teams whose customers would rather text than call.
An owner or admin opens the Admin Center, Phone, Numbers, Messaging and adds a number: a name, the channel texts go to, and the number customers text. It starts in test mode, where nothing goes to or comes from the phone network. Type a message under Send a test text and it lands in the channel from a made-up number, like a customer's text would. Reply in the thread as usual: the reply is kept and marked Test mode: not sent.
Click Go live under the number and confirm. From then on, texts to the number land in the channel, one thread per customer, and replies in the thread are texted back from the same number. Under each reply you see Sent, Delivered or Failed, with the reason when it failed. A customer who texts STOP gets no more texts from the number until they text START.
Start free with up to 10 people and try it today, or book a 20-minute demo with the people who make Freesbe.
Take a conversation or hand it to anyone in the channel, keep internal notes the customer never sees, answer with a saved reply or the one AI suggests, and close it when you're done. The Inbox page lists every open conversation, and admins see every text in the message log.
Texts is built and on its way. When it's on, it comes with With the Phone system add-on, on any paid plan.
The help guide shows every screen and setting. Customer inbox
Free for up to 10 people, no card and no time limit. Connect what you already use in an afternoon.