Freesbe
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A chat on your website, answered from a channel.

Freesbe's web chat puts a round button on your website. A visitor writes, and their conversation lands as a thread in the channel you pick, like #support. Anyone there can take it, hand it off, keep an internal note beside it or answer with a saved reply, and the visitor sees the answer in the chat. It's on every plan.

  • Every visitor's question lands in a channel your team already reads.
  • Hand a conversation to a colleague in a click, with a note the customer never sees.
  • Answer with a saved reply, or the one AI drafts from the conversation and your saved replies.
  • Visitors come back to the same conversation, and never see your channel or anyone's email address.
  • One line pasted before </body> on your pages, and nothing else to build.
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For Support and sales teams who want website visitors' questions in the channel they already watch.

The web chat on a phone: Northwind Traders' greeting, Lucas's question about his order and Sam's answer

Add it in a minute

An owner or admin opens Workspace settings, Integrations, Customer inbox and clicks Add web chat. Give it a name your team recognizes, pick the channel conversations go to, and set what visitors see: the title in the chat, a greeting and the button's colour. List the sites it may appear on, save, and paste the snippet before </body> on every page that should show it.

  • Ask for a name and email first, or let visitors write straight away
  • Try the chat opens it on its own page for a test message
  • Turn it off and the button disappears from your site until you turn it back on
Workspace settings, Customer inbox: the Website chat going to #support, with its snippet to copy and Try the chat

What visitors see

A round button sits in the bottom corner of your site. Clicking it opens the chat with your title and greeting. The visitor's first message starts a conversation, and your team's answers show up with the first name of whoever wrote them. The chat remembers the visitor in their browser, so they can close the page and come back to the same conversation.

The web chat on a phone with Northwind Traders' greeting and a conversation about an order

See it on your own team's data.

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Answer from the thread

When a visitor writes, a card in the channel shows their name, the inbox they wrote to and who's on it. Click Take it to make it yours, or just reply: the bar over the message box says who you're talking to. Reply to customer sends what you write; Internal note turns the box amber and keeps it between the team; Saved replies drops in one of your team's answers; Suggest a reply drafts one with AI for you to read before anything is sent.

  • Hand off to anyone in the channel, and the thread says who took it
  • Close when you're done; a customer who writes again starts a new thread
  • Sent to the customer under each reply, or what went wrong
#support with a customer's web chat conversation: Sam's reply, an internal note for Marcus and the bar to hand off, close, use a saved reply or suggest one with AI

One inbox for every conversation

Inbox on the left lists every customer conversation, newest change first, with Open, Mine, Unassigned and Closed filters and a Waiting on you mark where the customer wrote last. Admins see every message to and from customers in the Admin Center's message log, with a CSV to download.

The Inbox page: open conversations with who's on each and which are waiting on a reply

Plans and pricing

Web chat is included in every plan, including Free.

See pricingEvery plan's limits
  • FreeUp to 10 people
  • BusinessUp to 500 people
  • CorporateUp to 2,500 people
  • EnterpriseOver 2,500 people

Questions

Which plans include web chat?
Every plan, including Free. A workspace can have up to 20 inboxes of every kind together, for example one per website or brand.
Can I limit the chat to my own site?
Yes. List the sites it may appear on, one per line, and the chat only works there. Leave the list empty to allow any site.
Do visitors need an account?
No. Leave Ask for a name and email first on to know who you're talking to and follow up if they leave, or turn it off to let visitors write straight away.
Does the AI answer customers on its own?
No. Suggest a reply writes a draft from the conversation and your saved replies into your box. Nothing is sent until you send it.

How it works, step by step

The help guide shows every screen and setting. Customer inbox

Related

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