Put one of your Freesbe phone numbers in the customer inbox and texts to it land in a channel, one thread per customer. Replies are texted back from the same number, and under each one you see whether it was sent, delivered or failed. It starts in test mode, so your team can practise before a customer gets a text.
For Businesses whose customers text the number on the door or the website.
In the Admin Center, under Phone, Numbers, Messaging, add a number: a name, the channel texts go to, and which of your numbers customers text. From then on, a customer's texts land in that channel in their own thread, and replies in the thread are texted back from the same number. The same hand-off, internal notes, saved replies and suggested drafts work here as in every other inbox.
A texting inbox starts in test mode, where nothing goes to or comes from the phone network. Type a message under Send a test text and it lands in the channel from a made-up number, like a customer's text would. Reply in the thread as usual; the reply is kept and marked Test mode: not sent. Your team learns how a conversation feels before anyone outside gets a message. Go live when you're ready, and go back to test mode any time.
Start free with up to 10 people and try it today, or book a 20-minute demo with the people who make Freesbe.
Live, each reply shows Sent, Delivered or Failed, with the reason when it failed, so nobody wonders whether the customer got it. A customer who texts STOP doesn't get texts from the number any more, and the thread says so; START turns them back on. Admins see every text to and from customers in the Admin Center's Message log, with search, date ranges, a filter for failed messages and a CSV download.
Texts to your numbers comes with the Phone system add-on, on any paid plan. It costs $8 per person a month, billed yearly ($10 month to month). The add-on isn't on sale yet; talk to us to be first.
The help guide shows every screen and setting. Texts to your Freesbe numbers
No card, no time limit. Invite your team and see what sticks.