Click Transfer during a call and type a colleague's name, an extension, a queue or a number. Hand the call over when they answer, or talk to them first while the caller waits on hold, then complete it, merge everyone into a 3-way call, or go back. Follow-Me decides which devices ring, in what order, and where unanswered calls go.
For Front desks, support teams and anyone who takes calls for other people.
Each match in Transfer has two buttons. Transfer puts the caller on hold while their phone rings, and connects them when they answer; your side ends then, and if nobody answers the caller stays with you. Talk first lets you speak to your colleague while the caller waits on hold, to say who's calling and why. Then Complete hands the caller over, Merge brings them in for a 3-way call, or Go back returns you to the caller. A queue takes a transferred call straight away.
Add call puts the first call on hold and calls someone else: a colleague by name, an extension or a number. The call on hold waits at the top of the phone; click it to switch, as often as you like. With two calls up, Transfer connects the two people and you leave, and Merge makes a 3-way call where all three of you hear each other, with a hang up button for each person to drop just them.
Start free with up to 10 people and try it today, or book a 20-minute demo with the people who make Freesbe.
Your calls can ring the Freesbe app on your computer, the app on your phone and a desk phone. Ring where I'm working rings the device you're using now and brings the others in after 10 seconds unless you change it. Ring them one after another steps through the order you choose. If nobody answers, the call goes to your voicemail after 25 seconds, to a teammate, or to a phone number like your own mobile, which asks you to press 1 so its own voicemail can't take the call.
Admins and Phone admins set Follow-Me for someone in the Admin Center, like a receptionist whose calls should reach the desk phone first, with the same choices and a switch for each device. Lock these settings lets them see it but not change it; they get a notice, and the audit log records the change. Default call handling sets what everyone gets until they choose their own.
If a call can't be put through, the phone says why and plays a tone: Busy, No answer, Declined, Number not found, or Call failed with the phone service's reason. Press Call again to try the same number. A call that comes in while you're already on one isn't put through, so it goes on as if you didn't answer.
Transfers, 3-way calls and call handling comes with the Phone system add-on, on any paid plan. It costs $8 per person a month, billed yearly ($10 month to month). The add-on isn't on sale yet; talk to us to be first.
The help guide shows every screen and setting. Passing a call on
No card, no time limit. Invite your team and see what sticks.