Business hours set when your phones are answered: a time zone and hours for each day. A number that follows them answers as usual in hours and sends the rest to voicemail, a menu or a queue. Import your country's public holidays in one click. On hold, callers hear one of eight tracks composed for Freesbe, or your own jingle.
For Any business with opening hours, and anyone who puts customers on hold.
Set the time zone and the hours for each day of the week, then open a number and turn on Follow business hours. During business hours it answers as usual. The rest of the time, calls go where After hours says: voicemail, a phone menu, a call queue, or hanging up. Numbers that don't follow the hours answer at any hour. In a call flow, a number's exits are Open, After hours and Closed days, so you see where each goes.
Add the days off your usual hours: pick a date, give it a name, and choose Closed all day or Special hours, like 9 to 1 on Christmas Eve. Import holidays lists your country's public holidays for the next 12 months; untick any you work on and add the rest in one go, each closed all day and named. Calls on a closed holiday go where a number's On holidays says, the same place as After hours unless you pick another. Add regional holidays by hand.
Start free with up to 10 people and try it today, or book a 20-minute demo with the people who make Freesbe.
Callers hear music when someone puts them on hold or passes their call on. Pick from eight tracks composed for Freesbe: Lo-fi, Jazz, Classical, Bossa nova, Opus, Pop, Nature, or Quiet, a soft hiss so callers know they're still connected. Play lets you hear each one as callers will, and picking one changes the music on every call straight away. Your own music plays a jingle or a message about your opening hours instead: upload a recording you have the rights to, up to about 5 minutes.
Anyone can pick their own music on hold in Preferences, which plays on their calls only: Lo-fi, Jazz, Classical, Bossa nova, Opus, Pop, Nature or Quiet, with Play to hear a track first and The workspace's music to go back to what the admins picked. Call queues play their own hold music, set on each queue, and a ring group can play a track, your upload, or ringing.
Each number's settings say whether it follows the business hours, where calls go After hours and On holidays, and whether callers who hide their number get through. A main line can close at 5:30 while a support line answers all night, and a holiday message can play on one and voicemail on the other.
Business hours, holidays and hold music comes with the Phone system add-on, on any paid plan. It costs $8 per person a month, billed yearly ($10 month to month). The add-on isn't on sale yet; talk to us to be first.
The help guide shows every screen and setting. Business hours
No card, no time limit. Invite your team and see what sticks.