Intercom is a customer service platform from $29 per seat a month billed yearly, with its Fin AI agent at $0.99 per resolved conversation. Freesbe's customer inbox puts web chat, support email, WhatsApp and Telegram into a channel as threads, with hand-off, saved replies and AI suggested answers, on every plan. Intercom keeps the AI agent and the help center.
For Startups and small companies that want live chat on the site without a second platform and per-seat pricing.
Add web chat in Workspace settings, paste one line into your site, and visitors talk to the team from a bubble. Keep the support address customers know: Freesbe gives you an address to forward it to, and replies go out from yours. The phone system add-on puts texts in the same channel.
A chat bubble on your website, your support address, texts to your Freesbe numbers, WhatsApp and Telegram each land as threads in a channel like #support. The team reads them where it already reads everything else. Hand a conversation to a colleague, keep internal notes the customer never sees, and read the whole history in the Admin Center's log.
Start free with up to 10 people and try it today, or book a 20-minute demo with the people who make Freesbe.
Keep the answers you give again and again as saved replies, one click away. Suggest a reply drafts an answer from the conversation and your saved replies; read it, change it, send it. Summaries, translation and writing help work in the inbox threads like anywhere else, on every plan, with a monthly allowance.
Intercom's Fin answers customers on its own and is billed per resolution, and the platform adds a help center, product tours, banners, email campaigns, workflows with round robin and SLAs on its bigger plans. A company whose support runs on an AI agent and a help center, or that markets inside the product, is better served by Intercom.
Freesbe's prices come from its pricing catalog; Intercom's from its pricing page and pricing guide on the date below.
| Feature | Freesbe | Intercom |
|---|---|---|
| Price per person a month, billed yearly | $4 per person a month (Business), for everyone in the workspace | $29 per seat (Essential), $85 (Advanced), $132 (Expert) |
| Month to month | $5 per person a month (Business) | $39 per seat (Essential) |
| Free plan | Free for up to 10 people, with 90 days of message history, with the inbox included | None listed; 14-day trial |
| Channels | Web chat, support email and Telegram on every plan; WhatsApp on Business, Corporate and Enterprise; texts with the Phone system add-on | Live chat, email and in-app messages on every plan; WhatsApp, SMS and phone pay as you go |
| AI | Suggested replies, summaries and translation on every plan, with a monthly allowance | Fin AI agent at $0.99 per resolution on every plan |
| Hand-off and routing | Hand a thread to a colleague on every plan | Multiple team inboxes and round robin on Advanced and up |
| Help center and campaigns | Not offered | Public help center on Essential; email campaigns pay as you go |
| SLAs | Not offered | On Expert |
| Team chat and meetings | Included: channels, huddles, meetings with guest links, workflows, a phone system add-on | Not offered |
As of November 2, 2026. Sources: Intercom pricing, Intercom pricing guide. Intercom and the other names on this page belong to their owners; Freesbe isn't affiliated with or endorsed by them.
The help guide shows every screen and setting. Customer inbox
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