Freesbe
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One inbox for every way customers write.

The Freesbe customer inbox brings the people who write to your company into a channel your team already reads. A chat on your website, your support address, texts to your numbers, WhatsApp and Telegram each give every customer their own thread, with hand-off, internal notes, saved replies and an AI-drafted reply you check before it goes.

  • Answer web chat, email, texts, WhatsApp and Telegram from the same channel.
  • See who is on each conversation and hand it to a colleague in a click.
  • Keep internal notes beside the customer's messages, where the customer never sees them.
  • Reuse the answers you give every day, or let AI draft one from the conversation.
  • Start on the Free plan: web chat and support email come with every workspace.
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For Support and sales teams who answer customers on more than one channel.

#support with a customer's web chat conversation: Sam's reply, an internal note and the bar to hand off, close, use a saved reply or suggest one

Five ways in, one list to work through

A web chat button on your site, your support@ address, texts to your Freesbe numbers, your WhatsApp Business number and your business on Telegram all post into a channel you pick, one thread per customer. The Inbox page lists every open conversation, newest change first, with filters for yours, unassigned and closed, and a mark on the ones waiting on you. Everyone in the channel can see and answer.

The Inbox page: open conversations with who's on each and which are waiting on a reply

Take it, hand it off, close it

When a customer writes, a card in the channel says who wrote, where they wrote from and who is on it. Click Take it to make it yours, or hand it to anyone in the channel; Freesbe notes each change in the thread so the team can follow along. Reply to the customer, or switch to an internal note that stays between you. Close it when it's done; if they write again, a new conversation starts.

  • Internal notes turn the box amber and are marked, so nobody sends one by mistake
  • Mention a colleague in a note to bring them into the conversation
  • Reopen a closed conversation to pick it up again
A customer conversation in #support with a reply, an internal note and the hand-off bar

See it on your own team's data.

Start free with up to 10 people and try it today, or book a 20-minute demo with the people who make Freesbe.

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Saved replies, and a draft written for you

Saved replies hold the answers your team gives again and again: shipping times, opening hours, how returns work. Anyone on the team can add one, and it drops into the box ready to change. Suggest a reply writes a draft with AI from the conversation and your saved replies, so your policies are what it follows instead of a guess. Nothing is sent until you send it.

Workspace settings, Customer inbox: the website chat going to #support, with its snippet and Try the chat

Every customer message, in one log

Admins see every message to and from customers in the Admin Center's Message log: when it went, which inbox, the customer, who on the team answered, and whether it was sent, delivered, read or failed, with the reason when it failed. Search a number, name or address, narrow by dates, direction or channel, and download the result as a CSV.

The Admin Center's Message log: messages from and to customers on web chat, email, SMS and WhatsApp, with one that failed

Plans and pricing

Customer inbox is included in every plan, including Free.

See pricingEvery plan's limits
  • FreeUp to 10 people
  • BusinessUp to 500 people
  • CorporateUp to 2,500 people
  • EnterpriseOver 2,500 people

Questions

Which plan includes this?
Web chat, support email and the inbox itself come with every plan, including Free. WhatsApp and Telegram come with Business and up, and texts need the Phone system add-on. See pricing for the plans.
How many inboxes can we have?
Up to 20 of every kind together, for example one web chat per website or brand. Each phone number can be in one texting inbox and one WhatsApp inbox.
Who can answer customers?
Everyone in the channel an inbox posts to. Conversations are answered by people only, never by apps or API tokens, and only owners and admins can add an inbox.
Does the AI send anything by itself?
No. Suggest a reply puts a draft in your box, written from the conversation and your saved replies, for you to read and change before you send it.
Can we keep some conversations private?
Yes. Point an inbox at a private channel and only its members see those conversations. The Admin Center's Message log shows In a private channel instead of the text to admins who aren't in it.

How it works, step by step

The help guide shows every screen and setting. Customer inbox

Related

See more on this topic

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