Freesbe
Book a demoStart free
Business and up

Answer Telegram from a channel, and post to it.

Connect your business's Telegram account and customers who message it land in the channel you pick, one thread per customer, with replies, photos and files going back on Telegram. There is no 24-hour limit and no message fee. The same connection shares your Freesbe channels on your Telegram channels and groups, edits and deletes included.

  • Give customers a t.me link and answer them from the channel your team already reads.
  • Reply any time, with no 24-hour window and no per-message fees.
  • Post announcements once in Freesbe and have them appear on your Telegram channel.
  • Keep a partner's Telegram group in the loop, with their replies coming back into the thread.
Start freeBook a demoSee pricing

For Businesses whose customers and partners live on Telegram.

Customer inbox, Telegram connected as Northwind Traders: customer chats going to #support with the Telegram link, and two channels shared on Telegram

Customers find you on Telegram, you answer in Freesbe

Once connected, settings show the name customers see and your Telegram link, ready for your website, emails and receipts. A customer who opens it and writes lands in the channel, in their own thread, where anyone can answer with the same hand-off, notes and saved replies as every other inbox. Replies, photos and files go back on Telegram. Pick a Call us link as the bot's Call us button and customers can call you free from their phone's browser.

Telegram connected as Northwind Traders, with customer chats going to #support and the Telegram link

Connected in three steps

In workspace settings, click Connect Telegram, then Open Telegram to make your business's account: give it your business's name and Telegram sends you a key. Paste the key, pick the channel new chats go to, like #support, and click Connect. A workspace connects one Telegram account, and each account connects to one workspace. Turn off customer chats if you only want to share channels.

Connect Telegram with the three steps, the key pasted and #support picked for new chats

See it on your own team's data.

Start free with up to 10 people and try it today, or book a 20-minute demo with the people who make Freesbe.

Book a demoStart free

Share a channel on Telegram

Add your business's account to your Telegram channel as an admin who can post, or to a group, then pick the Freesbe channel and where it appears on Telegram. Everything posted in the shared channel appears there under the poster's name, with edits and deletes following. For a group, Replies come back brings what people write into the channel, and replies to a post land in its thread, in both directions. A switch pauses a share, and the bin stops it.

  • Announcements to customers who follow your Telegram channel, written once
  • A partner's group that talks back into your channel
  • Up to 50 channels shared, with what's already on Telegram staying put
Share channels on Telegram: #spring-launch and #acme-rollout shared from Northwind Traders

Plans and pricing

Telegram is included in Business, Corporate and Enterprise.

See pricingEvery plan's limits
  • BusinessUp to 500 people
  • CorporateUp to 2,500 people
  • EnterpriseOver 2,500 people

Questions

Which plan includes this?
Telegram in the customer inbox comes with Business, Corporate and Enterprise. See pricing for the plans.
Are there message fees or a reply window?
No. Telegram has no 24-hour limit and no message fees, so you can reply whenever you're ready.
How much can we send?
A workspace can send 5,000 Telegram replies and shared posts a day and share up to 50 channels. Telegram takes photos up to 10 MB and other files up to 50 MB; customers' files up to 20 MB come into the thread.
Can customers call us from Telegram?
Yes, with the Phone system add-on. Pick one of your Call us links as the bot's Call us button; customers send /call or tap Call us in the bot's menu and get a button that opens it in their phone's browser, free.

How it works, step by step

The help guide shows every screen and setting. Telegram in the customer inbox

Related

See more on this topic

Try all of it free with up to 10 people.

No card, no time limit. Invite your team and see what sticks.

Start freeBook a demo