A support session is a call made for helping someone outside your workspace. One click gives you a one-hour link and a code to read out. The customer joins from a browser without an account, shares their screen, and from the Freesbe desktop app lets you control it, after a window that names you and your company. Sessions are recorded.
For Support and onboarding teams who help customers on their own computers.
Open Meetings and click Support session. You get a link to send by email or chat, and a code to read out over the phone; the customer types it at app.freesbe.net/join, capitals and dashes don't matter. The session works for an hour from when you start it and has a waiting room: the customer knocks and you click Admit. It shows in your meetings list with a Support badge.
The link opens a page with your workspace's name and logo, who is helping them and the steps. They type their name and ask to join. Once in, they click Share screen and pick their entire screen, which takes the big spot in the call. To let you control it, they open the link in the Freesbe desktop app; the page has Open in desktop app and a download link. Customers on Android join from the Freesbe app and share their screen so you can talk them through it.
Start free with up to 10 people and try it today, or book a 20-minute demo with the people who make Freesbe.
Click Request control and the customer's desktop app asks in a system window a web page can't draw or click. It names you and your company, says what you'll be able to do, and tells them to allow it only if they asked your company for help, because Freesbe never asks for control. Don't allow is the default button. While you're in control, a red bar names you, Esc takes control back at once, and when it ends they're told who had control and for how long.
Wherever the workspace allows recordings, a support session is recorded by itself as soon as the customer is let in, and nobody can stop it until the call ends. The recording and its notes show up under Meetings. Admins see every control request in the remote control log with the customer's name and Support session next to the date, and What they agreed to shows the exact words the customer's app showed when they clicked Allow, in their language.
Support sessions is included in Corporate and Enterprise.
The help guide shows every screen and setting. Support sessions
No card, no time limit. Invite your team and see what sticks.