Forward your support address to the one Freesbe gives your inbox, and each email from a new sender starts a thread in a channel. Later emails land in the same thread, and your replies go out as replies in the customer's own email thread, from Sam at Northwind Traders. No shared mailbox, no one asking who took it.
For Teams sharing one support or sales address who keep losing track of who answered.
An owner or admin adds an email inbox in workspace settings: a name, the channel emails go to, your team's address and the name replies come from. Freesbe gives the inbox its own address; forward yours to it where your email is hosted. Google Workspace takes it as a group member or a Gmail forwarding address, Microsoft 365 as mail-flow forwarding in the Exchange admin center. Email the Freesbe address yourself to try it.
Each email from a new sender starts a conversation with its subject on the card. Later emails from the same person land in the same thread until you close it, so a back-and-forth reads like a chat. Freesbe shows what the customer wrote this time; the quoted earlier emails and their signature are left out. Your reply goes out with the same subject, as a reply to their email, so the customer sees one email thread.
Start free with up to 10 people and try it today, or book a 20-minute demo with the people who make Freesbe.
Take the conversation, or hand it to the colleague who knows the order. Write an internal note the customer never gets, use a saved reply for the questions that come every day, or let Suggest a reply draft one from the thread and your saved replies. Under each reply you see Sent to the customer, or what went wrong. The Inbox page lists every open email beside your web chats and WhatsApp conversations.
Support email in a channel is included in every plan, including Free.
The help guide shows every screen and setting. Bring in your support email
No card, no time limit. Invite your team and see what sticks.