Reports is a section of the Admin Center for owners and admins. Hours shows the time people recorded with the punch clock: hours worked, overtime, breaks and shifts edited after the fact, for any dates and people, grouped by person, day or week. Call center shows how your queues and the people in them did. Both download as CSV.
For Owners, office managers and supervisors who run payroll or a call queue.
Hours starts with totals for the dates and people you picked: hours worked, with breaks when they're paid; overtime past the daily or weekly limit set in the punch clock; breaks; the average day for each person who clocked in; and edited shifts, the ones someone changed after the fact. Under them, Hours per day shows each day's regular time and overtime, so a heavy week stands out.
Pick this week, last week, this month, last month or custom dates up to 93 days. Tick the people you want, or everyone the punch clock covers. Group one row per person, per day with each person's clock-in and clock-out times, or per week. Show Overtime only for just the people and days that went over. Reset filters goes back to this month, everyone, by person.
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Grouped by person, the table lists each person's days worked, hours, overtime, breaks, average day and edited shifts, with a total at the bottom. Click a person to open their timesheet and fix an entry; every change needs a reason and shows in the entry's history. Download CSV saves exactly what the table shows, same filters and grouping, with a total row and decimal hours, so 7.50 is seven and a half.
Call center shows calls into your queues and how many were answered, missed calls where the caller hung up or the queue gave up after its longest wait, the service level, the share answered within the queue's target, and the average and longest wait with the average talk time. Calls per day shows answered and missed for each day. Filter by dates up to 90 days, queues and people, and group by queue, day or week. Calls show up a few minutes after they end.
Show People for one row per person: calls answered, calls that rang them and went unanswered, average and total talk time, time on break, time signed in to their queues, and how busy they were, the share of signed-in time spent on calls or wrapping up. Breaks that ran past their reason's limit get a red over tag. Breaks by reason under the table adds up break time for each reason and how many went over. The CSV gives times in seconds and shares as fractions.
Reports is included in every plan, including Free. Hours needs the punch clock turned on; Call center comes with the Call center add-on.
The help guide shows every screen and setting. Reports
No card, no time limit. Invite your team and see what sticks.