# Freesbe > Freesbe: Pass it on. One workspace your whole team runs on. Team chat with channels, threads, canvases and guests; huddles and video meetings with guest links; a business phone system with numbers, E911 and click-to-call; booking links; workflows; a punch clock; a customer inbox for web chat, email, texts and WhatsApp; integrations with HubSpot, Salesforce, Pipedrive, Zoho, Zendesk, Zabbix, Stripe, Mercury and Airwallex; and AI summaries, translations, meeting notes and agents over MCP. Browser, Windows, macOS, Linux and phones. Free: up to 10 people; Business is $4 per person a month; Corporate is $7 per person a month. Guides for every feature: https://freesbe.net/docs/ (listed below), with their full text at https://freesbe.net/llms-full.txt. ## Site - [Home](https://freesbe.net/): What Freesbe does, pillar by pillar, and who it's for. - [Product](https://freesbe.net/product/): Every feature in six pillars, each with its help guide. - [Solutions](https://freesbe.net/solutions/): Freesbe for each kind of team, from small businesses to remote teams. - [Features](https://freesbe.net/features/): Every feature with a page of its own, in six categories, with the plan that includes it. - [Integrations](https://freesbe.net/integrations/): Every integration by category: CRM, support, finance, monitoring, developer tools, calendars. - [Topics](https://freesbe.net/topics/): Everything about one subject: the phone system, meetings, the inbox, AI, security, the phone app. - [Compare](https://freesbe.net/compare/): Freesbe beside Slack, Microsoft Teams, Google Chat, Discord, RingCentral, Dialpad, Zoom, Calendly, Zendesk, Intercom and more, with sourced, dated tables. - [Developers](https://freesbe.net/developers/): The REST API, MCP for your own agents, apps, webhooks and Sign in with Freesbe. - [Blog](https://freesbe.net/blog/): How Freesbe works and why we built it the way we did, with an RSS feed at /blog/rss.xml. - [Plan limits](https://freesbe.net/pricing/limits/): Every limit on every plan. - [Pricing](https://freesbe.net/pricing/): Free, Business, Corporate and Enterprise, what each includes, and the phone system add-on. - [Book a demo](https://freesbe.net/demo/): A 20-minute call with the people who make Freesbe. - [Contact](https://freesbe.net/contact/): Sales, support, partnerships, press and security. - [Privacy policy](https://freesbe.net/legal/privacy/): What we collect and why. - [Terms of service](https://freesbe.net/legal/terms/): The agreement for using Freesbe. ## Product One page per part of the product, each with its help guide: https://freesbe.net/product/ - [Team chat](https://freesbe.net/product/chat/): Freesbe is a team chat app with public and private channels, direct messages, threads, reactions, mentions and search by any part of a word. A canvas sits beside every channel for notes and playbooks. Clients and contractors join as guests and see only their channel. It speaks 25 languages and is free for up to 10 people. - [Huddles and calls](https://freesbe.net/product/calls/): A Freesbe huddle is a voice or video call inside a channel or DM. Anyone can start one or drop in, with up to 20 people. Share your screen, record or transcribe it for notes, let a teammate control your screen, and move the call to your phone. It stays in a floating window while you keep chatting. - [Meetings](https://freesbe.net/product/meetings/): Freesbe meetings are scheduled video calls with their own link. Guests join from a browser without an account and wait in a lobby with your logo until you let them in. Invites arrive by email with a calendar file. Find a time shows everyone's working hours and busy times, and the notes, decisions and action items arrive after the call. - [Business phone system](https://freesbe.net/product/phone/): Freesbe sells a business phone system: turn it on, buy local or toll-free numbers in the United States or Canada, and calls ring in the browser or the desktop app with hold, transfer, a keypad and voicemail. A number rings up to 20 people, with business hours, emergency calling (E911) and click-to-call from your CRM. Or bring your own SIP phone system. - [Booking links](https://freesbe.net/product/booking/): A Freesbe booking link is your own scheduling page, like app.freesbe.net/b/dana or meetme.acme.example/dana on your own domain. Anyone picks a 15, 30 or 60 minute slot inside your hours, free in your Freesbe meetings and your connected calendar, and gets a calendar invite and a meeting link. They can reschedule or cancel themselves. - [Workflows](https://freesbe.net/product/workflows/): A Freesbe workflow starts from something that happens, like a button, a schedule, a reaction, a keyword, a webhook from another app or someone clocking in, and runs its steps: a message, a form, an approval, a question with buttons, a to-do, a wait, an if. Templates cover onboarding, requests, approvals and reminders, and every run is listed. - [Punch clock](https://freesbe.net/product/punch-clock/): The Freesbe punch clock is a time clock: clock in, take breaks and clock out from a card in the sidebar or the desktop app's tray. It records only those moments and any notes, never activity or screens. People fix their own week with a reason that's kept, and admins review hours, set overtime rules and export CSV. - [Customer inbox](https://freesbe.net/product/inbox/): The Freesbe customer inbox brings the people who write to your company into a channel: a chat on your website, your support email address, texts to your Freesbe numbers and your WhatsApp Business number. Each customer gets a thread with hand-off, internal notes the customer never sees, saved replies and an AI-drafted reply you check before sending. - [AI built in](https://freesbe.net/product/ai/): Freesbe's AI is on every plan, including Free. It summarizes a channel or a thread since you last read it, translates any message in place, tidies a reply before you send it, writes up recorded calls with decisions and action items, and answers a question with a link on every sentence. It reads only what you can read. - [AI agents](https://freesbe.net/product/ai-agents/): Freesbe's AI agents are the AI tools people already use, connected over the open Model Context Protocol: Claude, ChatGPT, a code editor, or an agent your team built. An agent reads what you can read, posts as its own bot with an AI agent badge, and asks teammates questions for you. Admins approve, limit or block each one. - [Security and admin](https://freesbe.net/product/security/): Freesbe lets admins require Google or Microsoft single sign-on and a second step with passkeys, authenticator apps or a tap on the phone; keep the workspace's data in the European Union or the United States; choose which file types members and guests can share, checked by content; read an audit log; and export everything in Slack's format. - [Import from Slack](https://freesbe.net/product/slack-import/): Freesbe imports a Slack export: people, public and private channels, DMs, messages, threads, reactions, mentions, files and profile pictures. People who aren't on Freesbe yet get an account with their history waiting, claimed by email. Incoming webhooks accept Slack's format and apps come over by manifest, so integrations move with a new URL. - [Desktop and mobile apps](https://freesbe.net/product/apps/): Freesbe runs in any modern browser and as apps: the desktop app for Windows, macOS and Linux adds native notifications, an unread badge, a tray icon, open at login, a floating call window and remote control. The phone app for iPhone and Android, in testing, has channels, DMs, huddles, meetings, push notifications and sign-in by QR code. ## Solutions What each kind of team gets out of Freesbe: https://freesbe.net/solutions/ - [Small businesses](https://freesbe.net/solutions/small-business/): Freesbe gives a small business its team chat, a phone number with calls in the app, video meetings guests open in a browser, booking links, a customer inbox for website chat, email, texts and WhatsApp, and AI that writes up calls. It's free for up to 10 people, with nothing to install and no card. - [Customer support](https://freesbe.net/solutions/customer-support/): Freesbe gives support teams a shared inbox where every customer gets a thread, support sessions a customer joins from a one-hour link or a code, screen control with their permission every time, Zendesk and Zoho Desk tickets as cards with buttons, and a phone line per agent that rings in the app. - [Sales](https://freesbe.net/solutions/sales/): Freesbe gives sales teams booking links, branded video meetings, a phone line for every rep with click-to-call from the CRM, deal alerts from HubSpot, Salesforce, Pipedrive and Zoho CRM, and a guest channel per account. Prospects book a slot, get a calendar invite and join from a browser. The notes arrive after the call. - [Operations and IT](https://freesbe.net/solutions/operations-and-it/): Freesbe gives operations and IT teams Zabbix problems as cards that turn green when resolved, with Acknowledge and Close buttons that act in Zabbix; workflows for help requests, incidents and approvals; Slack-compatible incoming webhooks; signed outgoing webhooks; apps built from Slack manifests; and a REST API for anything a person can do. - [Finance](https://freesbe.net/solutions/finance/): Freesbe posts money moving in Mercury, Stripe and Airwallex into a private channel as it happens: deposits, payments, payouts, refunds, balances and failures. Zoho Books and Zoho Invoice add invoices sent, payments received and overdue invoices. Expense approvals run as a workflow with a form, an approver and a message to whoever pays. - [People and HR](https://freesbe.net/solutions/people-and-hr/): Freesbe gives people teams a punch clock with weekly timesheets, overtime rules, an edit history and CSV for payroll; workflows for onboarding and time-off requests with an approval from the manager; Zoho Recruit candidates, hires and interviews posted as they happen; and profiles with department, location and manager on everyone. - [Agencies](https://freesbe.net/solutions/agencies/): Freesbe gives agencies a guest channel per client, where the client's team sees only that channel; booking, meeting and invite links on your own domain; meeting notes with decisions and action items that clients get by email; a canvas per channel for the account plan; and support sessions to fix things on a client's screen. - [Field and shift teams](https://freesbe.net/solutions/field-and-shift-teams/): Freesbe gives field and shift teams a punch clock, a phone app for iPhone and Android with channels, DMs, huddles and push notifications, calls that ring every device and move between them, a status that clears itself when the shift ends, and a phone number that rings up to 20 people at once. - [Remote teams](https://freesbe.net/solutions/remote-teams/): Freesbe helps remote teams work asynchronously: AI summaries of a channel or a thread since you last read it, meeting times that fit everyone's working hours and time zone, messages scheduled for the morning where the reader is, any message translated in place, notes and transcripts from every call, and the app in 25 languages. ## Features Every feature, one page each, in six categories: https://freesbe.net/features/ ### Talk: Every conversation in its place. Channels, threads, canvases and guests, in 25 languages, on every device. https://freesbe.net/features/talk/ - [Channels, DMs and threads](https://freesbe.net/features/channels-and-dms/): Freesbe channels hold the conversation around a topic: public ones anyone can find and join, private ones only their members see. Direct messages take up to 9 people. Replies go in threads so the channel stays readable, mentions notify the right people, and what you have read stays in step across your computer and your phone. - [Canvases](https://freesbe.net/features/canvases/): Every Freesbe channel and direct message has a canvas: one shared document beside the messages for what people keep asking about, like a support playbook, a price list or a customer's account plan. Everyone in the conversation edits it at the same time and sees each other's cursors. Changes save as you type, and templates give you a start. - [Guests from other companies](https://freesbe.net/features/guests/): A guest is someone from outside your organization, like a client, contractor or partner, who works with you in specific channels. Guests see only the channels they were invited to and the people in them. They can post, reply, react, share files and join huddles there, and everyone else sees a Guest badge next to their name. - [Audio, video and screen clips](https://freesbe.net/features/clips/): A clip is a short audio or video recording made from the Freesbe message box, up to 5 minutes long. Record your voice, your camera, your screen, or your screen with your camera in a circle in the corner. The clip is sent like any other file and plays in the conversation for everyone in it. - [Scheduled messages and drafts](https://freesbe.net/features/scheduled-messages/): Schedule a Freesbe message to go out later: later today, tomorrow morning, Monday morning, or any date and time up to 120 days ahead, in channels, DMs and threads, with files. Freesbe sends it even if your computer is off. Drafts follow you to every device, and Drafts & sent lists drafts, scheduled and sent messages in one place. - [Search and Ask Freesbe](https://freesbe.net/features/search/): Freesbe search finds what you type anywhere in a message, in any case, so list finds Shortlist and voice finds invoice. Narrow it with filters by person, channel, date and files. Type a question instead and Ask Freesbe answers it from the messages you can see, with a numbered link after each sentence to the message it came from. - [Files, pictures and link previews](https://freesbe.net/features/files-and-previews/): Attach up to 10 files to a Freesbe message, each up to 50 MB. Several pictures show as a gallery, a PDF shows its first page, and PDFs, text, code and CSV files open in Freesbe without downloading. A link gets a preview with the page's title and picture. Every conversation's Files tab lists everything shared in it. - [Pins, bookmarks and saved for later](https://freesbe.net/features/pins-and-saved/): Every Freesbe channel and DM has a strip under its name for pinned messages and bookmarked links, shared by everyone in it. Later is your own list: click the bookmark on any message to keep it, or ask for a reminder at the time you pick and it comes back with a notification on your computer or phone. - [Read receipts](https://freesbe.net/features/read-receipts/): When your workspace turns read receipts on, a small picture of each person sits under the last message they have read, and Seen by 2 of 5 appears under your newest message, with names when you hover. It updates live as people read, on every device. Admins decide where receipts apply and whether people can turn theirs off. - [Custom emoji and reactions](https://freesbe.net/features/custom-emoji/): Add a custom emoji from the emoji picker: a PNG, JPEG, GIF or WebP with a name like northwind_logo. Everyone in the workspace can use it in messages and as a reaction, and it comes up first when you type a colon and its name. A workspace can have up to 500, and admins can remove any of them. - [Status and availability](https://freesbe.net/features/status/): A Freesbe status says what you are up to, like Heads down or Lunch break, with an emoji and a time to clear itself. Connect your calendar and it says In a meeting on its own. Pause notifications to go quiet, and teammates see the pause mark, your local time and your working hours before they message you. - [Notifications and keyword alerts](https://freesbe.net/features/notifications/): Freesbe notifies you about direct messages, mentions, replies in your threads and messages with your keywords, like a customer's name or your product. Each channel gets its own setting and its own sound, and so does each person. Only the device you are using alerts you, and your phone takes over when you step away. - [Sidebar sections, the rail and quick switcher](https://freesbe.net/features/sidebar-and-rail/): Group channels and DMs into sidebar sections of your own, like Customers or Launch, that only you see and that follow you to every device. The rail on the left collects your DMs, mentions and thread replies, with a count on each. Ctrl+K jumps to any conversation or section, and the keyboard shortcuts are the same as Slack's. - [Notes to yourself](https://freesbe.net/features/message-yourself/): Your DM with yourself is a private place in Freesbe for notes, reminders, drafts and links to come back to. Nobody else can see it, admins included. A note you send yourself notifies your other devices, never the one you wrote it on, so a link typed at your desk is on your phone on the way out. - [25 languages](https://freesbe.net/features/languages/): Freesbe speaks 25 languages, from Spanish, French, German and Japanese to Hebrew and Arabic, which flip the whole app right to left. It follows your computer's language, or you pick one in Preferences. Dates, times, the desktop app's menus and the emails Freesbe sends follow too, and Translate reads any message in your language. - [Light and dark, holiday icons](https://freesbe.net/features/light-and-dark/): Freesbe comes in a light and a dark theme. Choose System to match your device, and it switches the moment your computer or phone does, including at sunset. The choice is saved on each device, so your laptop can be dark while the office PC stays light. The icon dresses up for Thanksgiving, Hanukkah, Christmas, Ramadan and Eid. - [Import from Slack](https://freesbe.net/features/slack-import/): An admin uploads a Slack export and Freesbe brings in the people, public and private channels, DMs and group DMs, messages, threads, reactions, mentions, files and profile pictures. Everyone who is not on Freesbe yet gets an account that waits for them, with their history already in it, and takes it over with a personal sign-in link. - [The desktop app](https://freesbe.net/features/desktop-app/): The Freesbe desktop app runs on Windows, macOS and Linux with native notifications, an unread badge on the dock or taskbar, a tray icon, open at login and automatic updates. It loads the same app as the browser, so new features arrive without reinstalling, and it adds a floating call window, screen pictures before you share, and remote control. - [The phone app](https://freesbe.net/features/mobile-app/): The Freesbe app for iPhone and Android signs in to the same account and shows the same workspaces, messages and unread counts as your computer. Catch up on what you missed one conversation at a time, reply from a notification, share photos and files from any app, join huddles and meetings, and take calls on your business number. ### Call and meet: Calls that start where the conversation already is. Huddles, meetings with guest links, and a full business phone system with a call center. https://freesbe.net/features/call/ - [Huddles](https://freesbe.net/features/huddles/): A huddle is a call inside a channel or DM. Anyone in the conversation starts one or drops in, with up to 20 people. In a DM it rings the other person on every device; in a channel people join when they're ready. Share a screen, record or transcribe it, and keep chatting while the call floats beside your work. - [Meetings with guest links and a lobby](https://freesbe.net/features/meetings/): A Freesbe meeting is a scheduled call with its own short link, your replacement for Google Meet or Zoom. Guests join from a browser without an account and wait in a lobby with your logo until someone lets them in. Invites go out by email with a calendar file, and the link works for 30 days after its last call. - [Screen sharing and drawing](https://freesbe.net/features/screen-sharing/): Share a window, a tab or your whole screen in any huddle or meeting. Anyone in the call, guests included, can draw on it to point something out, each in their own colour with their name beside the line. Two people can share at once, with a tab for each screen and Show both to compare them side by side. - [Recordings, transcripts and AI notes](https://freesbe.net/features/recordings-and-notes/): Record a huddle or a meeting, or transcribe a huddle without a video, and a minute or two after it ends Freesbe posts the notes: a summary, the decisions and the action items with who they're for, plus a transcript of who said what. Click a line to hear it, and share it with people who weren't there. - [Backgrounds, noise cancellation and audio](https://freesbe.net/features/backgrounds-and-audio/): Blur the room behind you or sit in front of a picture, and switch it during the call. Advanced AI noise cancellation removes keyboards, fans, dogs and traffic before your sound leaves your computer, with nothing sent anywhere extra. Test your microphone and speakers in Preferences, and ring on your laptop while calls play in your headset. - [Reactions, raised hands and chat in calls](https://freesbe.net/features/reactions-in-calls/): Tap an emoji and it rises from the corner of the call with your name under it, and pops up on your tile so people know whose it was. Raise a hand and a soft chime tells the others you'd like to speak. The meeting chat takes messages and files from everyone, guests included, and is kept after the call. - [Find a time, with everyone's calendar](https://freesbe.net/features/find-a-time/): When you schedule a meeting, Find a time lines up everyone's day side by side: working hours in their time zone, their Freesbe meetings, busy times from a connected Google, Microsoft or Zoho calendar, and Do Not Disturb. Freesbe suggests up to six times that fit every required person. Only busy times show, never what meetings are about. - [Support sessions](https://freesbe.net/features/support-sessions/): A support session is a call made for helping someone outside your workspace. One click gives you a one-hour link and a code to read out. The customer joins from a browser without an account, shares their screen, and from the Freesbe desktop app lets you control it, after a window that names you and your company. Sessions are recorded. - [Remote control](https://freesbe.net/features/remote-control/): During a huddle, ask to control a screen someone is sharing from the desktop app. Once they allow it, your mouse and keyboard work their computer: click, type, scroll and drag as if you were there. It's made for support, onboarding and showing someone where a setting is. They allow it every time and press Esc to take it back. - [Move a call to your phone or another device](https://freesbe.net/features/move-calls-between-devices/): Started a huddle on your phone and sat down at your computer? The sidebar says you're in this huddle on your phone, with Join here. Click it and the call moves over: the others keep hearing you, and your phone hangs up on its own. It works in any direction between the desktop app, a browser and the phone app. - [A business phone system](https://freesbe.net/features/phone-system/): Turn the phone system on, buy local or toll-free numbers in the United States or Canada, and calls ring in the browser, the desktop app and the phone app with hold, transfer, a keypad and voicemail. One local number comes with each person. A number rings up to 20 people, a menu or a queue, and everyone gets an extension. - [Call flows and phone menus](https://freesbe.net/features/call-flows-and-menus/): A phone menu answers a number with a greeting, then lets callers press a key to reach the right people: an IVR or auto attendant. Type, record or upload the greeting; each key rings people, a ring group, a queue, a voicemail or another menu. A call flow draws every step, and you change it by dragging lines. - [Call queues and the call center](https://freesbe.net/features/call-queues/): A call queue holds callers on the line until someone is free, instead of ringing out or going to voicemail: they hear a greeting, hold music and their place in line. Choose how calls are shared out, where callers go when the wait runs long, and watch it on the Call center board, where supervisors listen, whisper or barge in. - [Ring groups and extensions](https://freesbe.net/features/ring-groups-and-extensions/): A ring group rings a team's phones when one number, menu key or extension is called: all at once, one after another, or taking turns, with up to 50 people. Set it up once and send calls to it from anywhere. Everyone on the phone system gets an extension, handed out by itself, so colleagues dial 102. - [Voicemail you can read](https://freesbe.net/features/voicemail/): Everyone on the phone system has voicemail from the moment they're on it, with nothing to set up. When you don't answer, callers hear your greeting and leave a message that arrives in Freesbe as a message from Phone: the recording, what they said written out, and a Call back button. Get each one by email too. - [Call recording, transcripts and notes](https://freesbe.net/features/call-recording-and-transcripts/): Admins choose whose calls are recorded and how long recordings are kept. Transcripts write each recorded call out as soon as it ends, and AI adds a summary, the caller's mood, key points and action items, sent to the people on the call. Anyone can press Transcribe on their own call, and admins play recordings in the call log. - [Business hours, holidays and hold music](https://freesbe.net/features/business-hours-and-hold-music/): Business hours set when your phones are answered: a time zone and hours for each day. A number that follows them answers as usual in hours and sends the rest to voicemail, a menu or a queue. Import your country's public holidays in one click. On hold, callers hear one of eight tracks composed for Freesbe, or your own jingle. - [Transfers, 3-way calls and call handling](https://freesbe.net/features/transfers-and-call-handling/): Click Transfer during a call and type a colleague's name, an extension, a queue or a number. Hand the call over when they answer, or talk to them first while the caller waits on hold, then complete it, merge everyone into a 3-way call, or go back. Follow-Me decides which devices ring, in what order, and where unanswered calls go. - [Click-to-call and call-us links](https://freesbe.net/features/click-to-call/): A Call button in your CRM or help desk calls through Freesbe: your phone rings first, then Freesbe dials the customer from your number, and an event says how it went. A Call us link is a page customers open from your website, a QR code or your Telegram bot to call Sales, Support or Billing from their browser, free. - [Emergency calling (E911)](https://freesbe.net/features/emergency-calling/): Admins add the workspace's emergency addresses, with the street number and suite or floor, and each shows whether the carrier confirmed it. Each person picks where they work from, an office or a place only they see, like home. When someone calls 911, a channel or every admin hears about it right away, with who called and from where. - [Bring your numbers and desk phones](https://freesbe.net/features/bring-your-numbers/): Port US and Canadian numbers from your current provider for free; it takes 1 to 3 weeks, and calls keep ringing at your old provider until the move day. Fill in one form and sign the letter of authorization on screen. An admin sets up a desk phone for anyone with SIP credentials, and it rings along with the apps. - [Bring your own SIP](https://freesbe.net/features/bring-your-own-sip/): Freesbe speaks standard SIP, so the desk phones and softphones you own register with it, whatever the brand. Running your own phone system? An admin connects it once (sip.io today, with its API address, account ID and key) and from then on each person copies a SIP server, username and password into their phone. Leavers' devices are turned off and their passwords scrambled. - [Call log and call center reports](https://freesbe.net/features/call-log-and-reports/): The call log lists every call on your phone system: in, out and between colleagues, with who called, who answered and how long they talked. Search a number, filter by dates, direction, result or people, play a recorded call under it and download a CSV. Call center reports add up calls, service level, waits and breaks over any dates. - [Phone calls on your mobile](https://freesbe.net/features/phone-on-mobile/): With a phone system from Freesbe, the app's Meetings tab becomes Calls: a keypad, your recent calls from every device, voicemail you can read, and your colleagues and phone contacts. A call to your number rings on your phone and your computer together, and you answer on either. On Android, Freesbe can be a calling account like a second SIM. ### Run the team: The tools a team buys separately, already in the chat. Workflows, a punch clock, bookings, to-dos and reports, without another subscription. https://freesbe.net/features/run/ - [Workflows](https://freesbe.net/features/workflows/): A Freesbe workflow starts from something that happens, such as a button, a schedule, a reaction, a webhook from another app or someone clocking in, and runs its steps in order: post a message, send a form, ask for approval, add a to-do, wait. Templates cover time off, expenses, IT requests and onboarding, and every run is listed. - [Punch clock and timesheets](https://freesbe.net/features/punch-clock/): The punch clock is a time clock inside Freesbe. People clock in, take breaks and clock out from a card in the sidebar or the tray menu. Each person sees their own week and can fix a mistake with a reason. Admins see who is on the clock now, review hours and overtime, and download a CSV for payroll. - [Bookings](https://freesbe.net/features/bookings/): Bookings gives everyone in your workspace a scheduling page at an address like app.freesbe.net/b/dana. Anyone picks a length, a day and a time that is free in your Freesbe meetings and your Google, Microsoft or Zoho calendar, answers your questions, and gets a calendar invite with a link to the call. Nobody needs an account to book. - [Team booking pages](https://freesbe.net/features/team-booking-pages/): A team booking page is one link for several people, for a demo or onboarding call anyone on the team can take. Admins make it in the Admin Center, add up to 20 members and choose round robin, where the booking goes to someone who is free, or everyone together, where a time shows only when all are free. - [To-dos and Activity](https://freesbe.net/features/to-dos-and-activity/): Two buttons in the rail keep you on top of the day. Activity collects every mention of you, replies in your threads and calls you missed. To-dos is a list only you can see, grouped by what is overdue, due today or coming up, with notes, due dates and a way to turn any message into a to-do. - [Calendar app](https://freesbe.net/features/calendar-app/): The Calendar app sends you three kinds of messages in your DM with yourself: Your day each morning, with the day's meetings and a Join button for each video call; Starting soon, a few minutes before each meeting; and New invitation, with Yes, Maybe and No buttons. It works with Google Calendar, Outlook and Zoho Calendar; only you see them. - [Reports](https://freesbe.net/features/reports/): Reports is a section of the Admin Center for owners and admins. Hours shows the time people recorded with the punch clock: hours worked, overtime, breaks and shifts edited after the fact, for any dates and people, grouped by person, day or week. Call center shows how your queues and the people in them did. Both download as CSV. - [Profiles, directory and work details](https://freesbe.net/features/profiles-and-directory/): Click anyone's name and you see who they are at work: their title, pronouns, department, location, manager, phone and the people who report to them. The People directory lists everyone with a department filter. Admins rename or reorder the fields, add their own, fill in the whole company from a spreadsheet and hide details from guests. - [Your own domain for bookings, meetings and invites](https://freesbe.net/features/custom-domains/): With a custom domain, every booking page in your workspace moves from app.freesbe.net to an address of yours, such as meetme.acme.example/dana. Guest meeting links and invite links move too. An admin adds one CNAME record, Freesbe gets the HTTPS certificate and renews it, and everyone's links switch over by themselves. Old links keep working. ### AI: AI that does the catching up for you. Summaries, translations, notes and agents, on every plan, reading only what you can. https://freesbe.net/features/ai/ - [Channel and thread summaries](https://freesbe.net/features/summaries/): Back from a day off, or dropped into a thread with 40 replies? Summarize channel reads everything since you last read, the last day or the last week, and gives you where things stand, what was decided and who is waiting on whom. Each point links to the message it came from. Only you see it, and nothing is posted. - [Translate any message](https://freesbe.net/features/translation/): Someone wrote in a language you don't read? Point at the message, choose Translate, and the translation appears under the original in the language you use Freesbe in. Names, @mentions, #channels, links and emoji stay as they were. Only you see it, nothing is posted, and if the message is already in your language, Freesbe says so. - [Writing help](https://freesbe.net/features/writing-help/): Type your message, click the magic wand under the box and pick what you want: fix spelling and grammar, make it clearer, shorter, friendlier or more formal. The suggestion appears as it's written. Replace puts it in the box, where you can still change it; Keep mine leaves your words alone. Nothing is sent until you send it. - [Meeting and call notes](https://freesbe.net/features/meeting-notes/): Record a huddle or meeting, or just transcribe it, and a minute after it ends Freesbe gives you a transcript of who said what and notes with a summary, the decisions and the action items. Phone calls get the same. Add an action item to your to-dos, and share the notes with whoever missed it. - [Ask Freesbe](https://freesbe.net/features/ask-freesbe/): Type a question into the search box, like When is the spring launch?, and Ask Freesbe answers at the top of the results. It reads the messages you can see, writes a short answer, and puts a numbered link after each sentence. When the messages don't answer the question, it says so instead of guessing. - [AI agents over MCP](https://freesbe.net/features/ai-agents/): AI agents are the tools people already use, Claude, ChatGPT, a code editor or an agent your team built, connected to Freesbe over the Model Context Protocol. An agent sees only what the person who connected it can see, posts as its own bot, and asks teammates questions for you. Admins decide who can connect what. - [Suggested answers in the inbox](https://freesbe.net/features/inbox-answers/): In the customer inbox, every customer gets a thread in a channel, from web chat, email, texts, WhatsApp or Telegram. Suggest a reply writes a draft from that conversation and your team's saved replies, so it uses your policies instead of guessing. The draft goes in the box to read and change; nothing is sent until you send it. - [Admins decide what AI does](https://freesbe.net/features/ai-controls/): AI in Freesbe is on by default and reads only what each person can already read. Admins keep the rest in hand: one switch turns summaries, translations and writing help off for everyone; another turns transcripts and notes off; the AI agents page decides who may connect what; and the usage count shows the month's requests. - [Profile photos, touched up](https://freesbe.net/features/photo-touch-up/): Take your profile picture with your computer's camera or your phone, no app needed, then click Improve with AI. It finds your face, centres it, fixes a dark, backlit or too-blue photo and can soften a busy background a little. It doesn't redraw your face or invent anything. Drag the slider to compare, then keep the one you like. ### Connect: Your customers and your tools, in the same channels. A customer inbox for web chat, email, texts, WhatsApp and Telegram, plus webhooks, apps and the API. https://freesbe.net/features/connect/ - [Customer inbox](https://freesbe.net/features/customer-inbox/): The Freesbe customer inbox brings the people who write to your company into a channel your team already reads. A chat on your website, your support address, texts to your numbers, WhatsApp and Telegram each give every customer their own thread, with hand-off, internal notes, saved replies and an AI-drafted reply you check before it goes. - [Web chat on your website](https://freesbe.net/features/web-chat/): Freesbe's web chat puts a round button in the corner of your website. Visitors write, and each one gets a thread in the channel you pick, where your team answers, hands off and keeps notes. The visitor sees the answers with the first name of whoever wrote them. It takes one line of code and comes with every plan. - [Support email in a channel](https://freesbe.net/features/support-email/): Forward your support address to the one Freesbe gives your inbox, and each email from a new sender starts a thread in a channel. Later emails land in the same thread, and your replies go out as replies in the customer's own email thread, from Sam at Northwind Traders. No shared mailbox, no one asking who took it. - [WhatsApp](https://freesbe.net/features/whatsapp/): Connect your WhatsApp Business number and every message to it lands in a channel, one thread per customer, with their photos, videos, voice messages and files. Replies go back on WhatsApp from your number, with sent, delivered and read marks. Templates Meta approved let you write first or follow up after 24 hours. - [Telegram](https://freesbe.net/features/telegram/): Connect your business's Telegram account and customers who message it land in the channel you pick, one thread per customer, with replies, photos and files going back on Telegram. There is no 24-hour limit and no message fee. The same connection shares your Freesbe channels on your Telegram channels and groups, edits and deletes included. - [Texts to your numbers](https://freesbe.net/features/texts/): Put one of your Freesbe phone numbers in the customer inbox and texts to it land in a channel, one thread per customer. Replies are texted back from the same number, and under each one you see whether it was sent, delivered or failed. It starts in test mode, so your team can practise before a customer gets a text. - [Incoming webhooks and cards](https://freesbe.net/features/incoming-webhooks/): An incoming webhook is a secret URL that posts into one channel. It accepts the same JSON as Slack's incoming webhooks and the cards tools send to Microsoft Teams, so a monitoring tool, CI pipeline or form only needs the new URL. Block Kit blocks show as cards with headers, facts, images and link buttons. - [Apps, slash commands and the API](https://freesbe.net/features/apps-and-api/): An app is an integration your workspace makes for itself. Each one gets a bot that posts under its own name and a token that does only what its scopes allow, even when the workspace requires single sign-on or MFA. Add slash commands, message actions, buttons and dialogs, or paste the manifest of an app you built for Slack. - [Events and outgoing webhooks](https://freesbe.net/features/events-and-outgoing-webhooks/): An outgoing webhook sends a signed POST to your server for the events you choose, from new messages and reactions to people joining, meetings scheduled, recordings ready and someone clocking in. Apps get the same events in Slack's Events API format. Deliveries are signed, retried for hours when your server is down, and logged for 14 days. - [Sign in with Freesbe](https://freesbe.net/features/sign-in-with-freesbe/): Sign in with Freesbe makes your workspace the identity provider for your own tools: an internal dashboard, a wiki, a support admin, anything that takes OpenID Connect. Because the sign-in happens on Freesbe, your second step, single sign-on and phone approval apply there too, and someone who leaves the workspace loses those tools at once. - [News feeds in a channel](https://freesbe.net/features/news-feeds/): News feeds post new items from any site with a feed into a channel: a trade paper's articles, a partner's status page, a supplier's release notes or your own blog. Each card has the headline linked, a short summary, the picture and the author, under the feed's own name, and anyone replies in a thread. - [Zapier, Make, n8n and Zoho Flow](https://freesbe.net/features/automation/): Freesbe works with Zapier, Make, n8n and Zoho Flow. Connect one with a key, and its flows start the moment someone posts, mentions the bot, reacts, shares a file, joins, or a meeting is scheduled or a recording is ready. Flows post messages and cards, send DMs, react and create channels, as the tool's own bot. - [Google, Microsoft and Zoho calendars](https://freesbe.net/features/calendars/): Connect your Google, Microsoft or Zoho calendar and teammates see when you're busy while they schedule a meeting, your status switches to In a meeting while you're in one, and Find a time suggests a slot that works for everyone. Freesbe sees only when you're busy, never your meetings' titles, places or people. - [Crypto wallets and exchange alerts](https://freesbe.net/features/crypto-wallets/): Watch your company's crypto wallets and every payment in or out posts into a channel: a customer's USDT landing on Tron, bitcoin leaving the cold wallet, ETH moving to payroll. Freesbe needs only each wallet's public address, never a key or a seed phrase. Add your Kraken account with a read-only key for deposits, withdrawals and trades. ### Trust: Run it like the IT team would. Single sign-on, multi-factor authentication, data residency, audit logs and admin roles. https://freesbe.net/features/trust/ - [Single sign-on](https://freesbe.net/features/single-sign-on/): Admins can require everyone in a workspace to sign in with their work account from Google, Microsoft or either. Anyone using a password, a sign-in code or a passkey is signed out of that workspace at once and asked to continue with the required provider. Freesbe won't let you require a provider you aren't signed in with. - [Multi-factor authentication and passkeys](https://freesbe.net/features/multi-factor-authentication/): Admins can require everyone in a workspace to prove it's them with a second step, verified only when signing in, each time Freesbe opens, or every 12 hours, day or week. People use a passkey, an authenticator app, an emailed code, or tap a number on their phone. Signing in with a passkey, Google or Microsoft counts by itself. - [The Admin Center](https://freesbe.net/features/admin-center/): The Admin Center at manage.freesbe.net is where owners and admins manage a workspace on a full screen in the browser. It has every setting the app has, plus room for the bigger jobs: the phone system, the members table, the audit and message logs, integrations and billing. It takes its own sign-in with a strong second step, every time. - [Admin roles](https://freesbe.net/features/admin-roles/): On Corporate and Enterprise, an owner or admin can give a member admin roles: Billing admin, Phone admin, People admin or Helpdesk. Each role opens only its own pages in the Admin Center, so your finance lead, phone lead or helpdesk does their part without being an admin. Security settings, integrations and closing the workspace stay with owners and admins. - [Audit log and security activity](https://freesbe.net/features/audit-log/): The audit log records what owners and admins changed: settings, roles, invites, email domains, webhooks and apps, exports and closing the workspace, each with who, when and the address it came from, kept for a year. Security activity records every member's sign-ins, failed attempts and second steps. Both filter, export as CSV and read over the API. - [Data residency](https://freesbe.net/features/data-residency/): When you create a workspace, you choose where its data is stored. Pick the European Union or the United States and messages, files, recordings, canvases and backups stay in data centers in that region only, for GDPR or a customer contract. Pick Asia-Pacific or Oceania to be close to a team far from both. It's free on every plan. - [File type rules](https://freesbe.net/features/file-rules/): Admins decide which kinds of file members and guests can share: any type, anything except programs and scripts, or only the kinds you pick. Every upload is checked on the server by its name and by what's inside, so a program renamed to report.pdf is turned away. Corporate and Enterprise add always-allow and always-block lists of extensions. - [Message and recording rules](https://freesbe.net/features/message-and-recording-rules/): Admins decide whether people can edit their messages and for how long, whether members and guests can delete their own, and whether admins can delete anyone's, with a log of what they removed. For calls, they decide whether recording is on, who can start and stop one, whether transcripts and notes are made, and when recordings are deleted. - [Usage and spending limits](https://freesbe.net/features/usage-and-limits/): Under Billing, Usage, admins see how much video the workspace's calls used this month and how much storage its files and recordings take, each against its allowance, plus the counts of channels, canvases, workflows, apps and webhooks against the plan, with a warning once one passes 80%. Extra use isn't billed: a feature pauses until the 1st. - [Export your data](https://freesbe.net/features/export/): Owners and admins download the workspace's messages and files as a zip in the same format Slack uses for its exports. Keep it as a backup, search it with your own tools, or import it into another Freesbe workspace. Public channels export on every plan; private channels and DMs export on Corporate, with every owner emailed when someone does. - [Join with your work email](https://freesbe.net/features/join-with-work-email/): Instead of inviting people one by one, verify your company's email domain and anyone with a confirmed address there sees Join your team right after signing up. Choose whether they join as members or wait for an admin, who sees where they asked from, their device and Freesbe's sign-up check before letting them in. On every plan. - [Billing, plans and the free trial](https://freesbe.net/features/billing/): A workspace you sign up gets Business free for 14 days with no credit card, then moves to Free unless you choose a plan; nothing is deleted. Pay for Business or Corporate yearly or monthly through Stripe's checkout, let seats follow who's in the workspace, buy add-ons on the same bill, and download every invoice from the Billing page. - [Hand over, close or delete](https://freesbe.net/features/workspace-lifecycle/): The owner can hand the workspace to someone else, so nothing depends on one person. Closing a workspace stops the plan renewing, keeps it working to the end of the paid period, then holds it read-only for 30 days before anything is deleted, with a Reopen button until then. Deleting your own account gives the same 30 days. - [Sign in with Google, Microsoft, Apple or a code](https://freesbe.net/features/sign-in-options/): Freesbe signs you in with an email and password, a code it emails you, your Google, Microsoft or Apple account, a passkey, or just your phone: you tap the number it shows and confirm with your fingerprint or face. Scan a QR code to sign the phone app in with nothing to type, and see every open session. ## Integrations One page per integration, with the plan that includes it: https://freesbe.net/integrations/ - [Web chat](https://freesbe.net/integrations/web-chat/): Freesbe's web chat puts a round button on your website. A visitor writes, and their conversation lands as a thread in the channel you pick, like #support. Anyone there can take it, hand it off, keep an internal note beside it or answer with a saved reply, and the visitor sees the answer in the chat. It's on every plan. - [Call us link](https://freesbe.net/integrations/call-us-link/): A Call us link is a page your customers open from a button on your website, a link in an email, a QR code on a receipt or your Telegram bot. They pick who they need, say their name, and the call rings the right people, a phone menu or a call queue in Freesbe, from their browser, with nothing to install and nothing to pay. - [Support email](https://freesbe.net/integrations/support-email/): Keep the address customers already know, like support@northwind.example. Freesbe gives the inbox its own address, you forward yours to it, and every email from a new sender starts a thread in the channel you pick. Replies go out as answers to the customer's email, with the same subject, so the customer sees one email thread. - [Texts](https://freesbe.net/integrations/texts/): Put one of your Freesbe phone numbers in the inbox and texts to it land in a channel, one thread per customer. Replies in the thread are texted back from the same number, and under each one you see whether it was sent, delivered or failed. A texting inbox starts in test mode, so you can try it before any text goes out. - [WhatsApp](https://freesbe.net/integrations/whatsapp/): Put your company's WhatsApp Business number in the inbox and every message to it lands as a thread in the channel you pick, with the name the customer uses on WhatsApp. Photos, voice messages and files come through, replies go back from your number, and templates Meta approved let you reach a customer after 24 hours or write first. - [Telegram](https://freesbe.net/integrations/telegram/): Connect your business's Telegram account and customers who message it land in a channel you pick, each in their own thread, with replies, photos and files going back on Telegram. No 24-hour limit and no message fees. The same connection shares your Freesbe channels on your Telegram channels and groups, and brings a group's replies back. - [HubSpot](https://freesbe.net/integrations/hubspot/): Freesbe's HubSpot app brings deals and contacts into chat. Alerts post new deals, stage changes, won and lost deals and new contacts into the channels you pick. HubSpot links get a preview with the amount, stage and owner. /hubspot finds a contact or deal, and Log to HubSpot puts any message on a contact's timeline as a note. - [Salesforce](https://freesbe.net/integrations/salesforce/): Freesbe's Salesforce app brings opportunities, leads and cases into chat. Alerts post new opportunities, stage changes, won and lost opportunities, new leads and new cases into the channels you pick. Salesforce links get a preview with the amount, stage and owner. /salesforce finds an account, contact, lead or opportunity, and Log to Salesforce puts any message on a contact's or lead's activity as a completed task. - [Pipedrive](https://freesbe.net/integrations/pipedrive/): Freesbe's Pipedrive app brings your pipeline into chat. Alerts post new deals, deals moving stage, won and lost deals, and new leads into the channels you pick, within seconds. Pipedrive links get a preview with the value, stage and owner. /pipedrive finds a deal, person or organization, and Log to Pipedrive adds any message to a person as a note. - [Zoho CRM](https://freesbe.net/integrations/zoho-crm/): Freesbe's Zoho CRM app brings deals, leads and contacts into chat. Alerts post new deals, stage changes, won and lost deals, new leads and new contacts into the channels you pick, seconds after they happen. Zoho CRM links get a preview with the amount, stage and owner. /zoho finds an account, contact, lead or deal, and Log to Zoho CRM adds any message to a contact or lead as a note. It works in every Zoho data center. - [Zendesk](https://freesbe.net/integrations/zendesk/): Freesbe's Zendesk app brings tickets into chat. Alerts post new tickets, status changes, public replies, priority and assignee changes into the channels you pick, with Assign to me and Solve buttons. Ticket links show as cards, and Create Zendesk ticket turns any message into a ticket. - [Freshdesk](https://freesbe.net/integrations/freshdesk/): Freesbe's Freshdesk app brings tickets into chat. Alerts post new tickets, status changes, replies, priority and agent changes into the channels you pick, with Assign to me and Resolve buttons. Ticket links show as cards, /freshdesk finds tickets, and any message can become a ticket or a private note on one. - [Zoho Desk](https://freesbe.net/integrations/zoho-desk/): Freesbe's Zoho Desk app brings your help desk into chat. Alerts post new tickets, status changes, customer replies, and priority and assignment changes into the channels you pick, seconds after they happen, for every department or one. Ticket links get a preview with the status, priority and assignee, and Create Zoho Desk ticket turns any message into a ticket. It works in every Zoho data center. - [Payment alerts](https://freesbe.net/integrations/payment-alerts/): Payment alerts post money moving in Mercury, Stripe and Airwallex into a Freesbe channel as it happens: a customer's wire landing, a Stripe payout reaching your bank, a deposit into a global account. Each card shows the amount, who sent or received it and its status, with a button that opens the transaction. - [Stripe](https://freesbe.net/integrations/stripe/): Connect Stripe and payments received, paid invoices, payouts, refunds, failed payments, disputes and new or canceled subscriptions post into the channel you pick, each as a card with the amount, who paid and its status, and an Open in Stripe button. Set a smallest amount so a busy account doesn't drown the channel in small payments. - [Mercury](https://freesbe.net/integrations/mercury/): Connect Mercury and every new transaction posts into the channel you pick: an incoming wire from Acme Corp with the counterparty, type and status, a payment sent, a transaction that failed or was canceled, and the new balance of your checking, savings, treasury and credit accounts. Freesbe uses your API token once and doesn't keep it. - [Airwallex](https://freesbe.net/integrations/airwallex/): Connect Airwallex and payments received, deposits into your global accounts, transfers sent, refunds and balance updates post into the channel you pick, along with anything that fails or is reversed. Each card shows the amount, who sent or received it and its status, with a button that opens the transaction. It works like Stripe: a URL for Airwallex, a secret for Freesbe. - [Kraken](https://freesbe.net/integrations/kraken/): Connect your company's Kraken account with a read-only API key and its activity posts into a channel: a customer's USDC landing, bitcoin sold for dollars, a withdrawal to your bank. Each card shows the amount and its value in US dollars, with the network, price, fee or new balance. Add balance alerts and a daily summary of every holding. - [Crypto wallets](https://freesbe.net/integrations/crypto-wallets/): Give Freesbe a wallet's public address and every payment in or out posts into a channel: a customer's USDT landing on Tron, bitcoin leaving the cold wallet, ETH moving to payroll. Each card shows the amount, its value in US dollars, which wallet it touched and a View transaction button. No key, no seed phrase, no access to the wallet. - [Zoho Books](https://freesbe.net/integrations/zoho-books/): Freesbe's Zoho Books and Zoho Invoice apps post invoices sent, payments received, invoices paid in full and overdue invoices into the channels you pick, within about ten minutes, with a smallest amount for each alert. Invoice links get a preview with the customer, amount, status and due date. They only read your invoices, and work in every Zoho data center. - [Zoho Recruit](https://freesbe.net/integrations/zoho-recruit/): Freesbe's Zoho Recruit app posts new candidates, status changes, hires, new job openings and scheduled interviews into the channels you pick, seconds after they happen. Candidate, job opening and interview links get a preview with the status and owner. It only reads your records, and works in every Zoho data center. - [Zabbix](https://freesbe.net/integrations/zabbix/): Freesbe's Zabbix integration posts each problem from your triggers into the channel you pick, as one card with its severity, host, value and tags. The card keeps up with Zabbix: it shows who acknowledged it, and turns green when the problem is resolved. With an API token, anyone in the channel can acknowledge or close the problem from the card. - [Grafana](https://freesbe.net/integrations/grafana/): Freesbe's Grafana integration posts each alert from Grafana alerting into the channel you pick, as one card with its severity, summary, where it's firing, its values and labels. Grafana repeats an alert while it fires; Freesbe keeps one card, and turns it green with how long it lasted when the alert resolves. With a service account token, anyone in the channel can silence the alert for an hour from the card. - [Prometheus Alertmanager](https://freesbe.net/integrations/alertmanager/): Freesbe's Alertmanager integration takes alerts from Alertmanager's webhook receiver and posts each one into the channel you pick, as a card with its severity, summary, instance and labels. The card turns green when the alert resolves. With Alertmanager's API reachable, anyone in the channel can silence the alert for an hour from the card. - [PagerDuty](https://freesbe.net/integrations/pagerduty/): Freesbe's PagerDuty integration posts each incident from the services or teams you pick into a channel, as one card with its severity, service, who it's assigned to, priority and urgency. Acknowledgements, escalations, reassignments and notes change the same card, and it turns green when the incident is resolved. With an API key, anyone in the channel can acknowledge or resolve it from the card, and PagerDuty records it as them. - [Opsgenie](https://freesbe.net/integrations/opsgenie/): Freesbe's Opsgenie integration posts each alert from the teams you pick into a channel, as one card with its priority, message, entity, description and tags. Acknowledgements, notes, owners and priority changes change the same card, and it turns green when the alert is closed. With an API key, anyone in the channel can acknowledge or close it from the card, and Opsgenie's log says who. - [Datadog](https://freesbe.net/integrations/datadog/): Freesbe's Datadog integration posts each monitor alert into the channel you pick, as one card with its severity, the monitor's title, the host, the message and tags. Re-notifications don't post again, and the card turns green when the monitor recovers. With an API key and an application key, anyone in the channel can mute the monitor for the host that alerted, for an hour, from the card. - [Sentry](https://freesbe.net/integrations/sentry/): Freesbe's Sentry integration posts each issue into the channel you pick, as one card with its level, the error, the project, where it happened and its short id. Issue alerts add the environment and release, and metric alerts post cards of their own. The card turns green when the issue is resolved, and an issue that comes back gets a new card. With the integration's token, anyone in the channel can resolve the issue or archive it for an hour from the card. - [Better Stack](https://freesbe.net/integrations/better-stack/): Freesbe's Better Stack integration posts each uptime incident into the channel you pick, as one card with the monitor, what it checks, why it failed and the regions that saw it. Acknowledging shows on the card, and it turns green with how long the monitor was down when it's back up. With an API token, anyone in the channel can acknowledge or resolve the incident from the card. - [New Relic](https://freesbe.net/integrations/new-relic/): Freesbe's New Relic integration posts each alert issue into the channel you pick, as one card with its priority, title, the entities it's about, the condition that opened it and the policy. Acknowledging shows on the card, and it turns green with how long it was open when the issue closes. With a user key, anyone in the channel can acknowledge or resolve the issue from the card. - [Uptime Kuma](https://freesbe.net/integrations/uptime-kuma/): Freesbe's Uptime Kuma integration posts each monitor that goes down into the channel you pick, as one card with the monitor's name, what it checks and why it's down. The card turns green with how long it was down when the monitor is back up, and going down again later is a new card. - [UptimeRobot](https://freesbe.net/integrations/uptimerobot/): Freesbe's UptimeRobot integration posts each monitor that goes down into the channel you pick, as one card with the monitor's name, the address it checks and why it's down, linked to the monitor in UptimeRobot. The card turns green with how long it was down when the monitor is back up. - [GitHub](https://freesbe.net/integrations/github/): Install the Freesbe app on your GitHub organization and channels subscribe to repositories. Each pull request, issue, release and deployment gets one card that changes in place as checks pass, reviews land and it's merged. Close, reopen and comment from the card, paste a link for a preview, and turn any message into an issue. - [GitLab](https://freesbe.net/integrations/gitlab/): Connect GitLab.com, a self-managed server on the internet, or a private server behind your firewall. Channels subscribe to projects and get one card per merge request, issue, release and deployment that changes in place as the pipeline passes, approvals land and it's merged. Close, reopen and comment from the card, and turn any message into an issue. - [Jira](https://freesbe.net/integrations/jira/): Connect your Jira Cloud site and channels subscribe to projects. Each new issue gets a card with a reply under it when it moves or is assigned, and the card changes in place as the status, assignee or summary changes. Move and comment from the card, paste a link for a preview, and turn any message into a Jira issue. - [monday.com](https://freesbe.net/integrations/monday/): Connect monday.com and channels subscribe to boards. Each new item gets a card that changes in place as its status, owner or due date changes, with replies for status changes, assignments and updates. Change the status or comment from the card, paste an item link for a preview, and turn any message into an item with an owner and a due date. - [Zoho Calendar](https://freesbe.net/integrations/zoho-calendar/): If your company runs on Zoho, connect your Zoho Calendar and it does what a Google or Microsoft calendar does: teammates see when you're busy as they find a time or book you, your status says In a meeting while you're in one, and the Calendar app brings your agenda, reminders and invitations into Freesbe. Every Zoho data center works. - [Calendar app](https://freesbe.net/integrations/calendar-app/): The Calendar app brings your Google Calendar, Outlook or Zoho Calendar into Freesbe. Each morning you get the day's meetings with Join buttons, a reminder with the join link a few minutes before each one, and a message for every new invitation, which you answer Yes, Maybe or No right there. - [Zapier, Make, n8n and Zoho Flow](https://freesbe.net/integrations/zapier-make-n8n/): Freesbe works with Zapier, Make, n8n and Zoho Flow. Flows start the moment something happens in Freesbe, like a new message, a mention of the bot, a new person or a recording being ready. They can send messages and DMs, add reactions, make channels and find people, channels and messages, all as the tool's own bot. - [Webhooks and API](https://freesbe.net/integrations/webhooks/): Freesbe connects to other tools in three ways. Incoming webhooks post alerts, deploys and form submissions into a channel and accept Slack's JSON. Outgoing webhooks send signed events to your server. The REST API at api.freesbe.net reads and writes anything a person can, with a bearer token. - [AI agents](https://freesbe.net/integrations/ai-agents/): Freesbe is an MCP server, so Claude, ChatGPT, code editors and your own agents connect with no app to install. Each agent signs in with your Freesbe account, sees only what you allow, posts as its own bot marked AI agent, and admins approve, limit or block every agent. It's on every plan. - [Google Workspace](https://freesbe.net/integrations/google-workspace/): Freesbe works with Google Workspace in two ways. People sign in with their Google account, and on Corporate admins can require Google sign-in for everyone. People also connect Google Calendar, so teammates see their busy times when scheduling and their status shows In a meeting during calendar events. - [Microsoft 365](https://freesbe.net/integrations/microsoft-365/): Freesbe works with Microsoft 365 in two ways. People sign in with their Microsoft account, and on Corporate admins can require Microsoft sign-in for everyone. People also connect their Microsoft calendar, so teammates see busy times when scheduling and their status shows In a meeting during Outlook events. - [News feeds (RSS)](https://freesbe.net/integrations/news-feeds/): News feeds post new items from any site with a feed into a channel: a trade paper's articles, a partner's status page, a supplier's release notes, your own blog. Each card has the headline, a short summary, the picture and the author, under the feed's own name, and anyone can reply in a thread to talk about it. - [sip.io](https://freesbe.net/integrations/sip-io/): Connect your company's sip.io account once, with its API address, account ID and key, and Freesbe creates a sip.io device for each person who sets up their phone. They get SIP credentials for a desk phone or any SIP app, calls and the dialpad work in the app, and when someone leaves, their device is turned off and its password scrambled. ## Compare Freesbe against one other tool per page, with a table sourced from that tool's own pricing page and dated: https://freesbe.net/compare/ - [Freesbe vs Slack](https://freesbe.net/compare/slack/): Freesbe gives a small team the channels, threads, reactions and huddles it knows from Slack, then adds what Slack sells separately or not at all: scheduled meetings with guest links, booking pages, workflows and a business phone system. Business costs less per person than Slack Pro, a Slack export imports in an afternoon, and webhooks in Slack's format keep working. - [Freesbe vs Microsoft Teams](https://freesbe.net/compare/microsoft-teams/): Freesbe is chat, huddles, meetings with guest links and a business phone system in one light app, without a Microsoft 365 subscription. Business costs the same per person as Teams Essentials, and the phone system is an add-on where Microsoft sells Teams Phone separately. People keep signing in with their Microsoft account and keep their Outlook calendar. - [Freesbe vs Google Chat](https://freesbe.net/compare/google-chat/): Google Chat comes with Google Workspace, so it suits teams already paying for Gmail and Drive. Freesbe is team chat with huddles, meetings guests open in a browser, booking pages, workflows and a phone system, free for up to 10 people, with Google sign-in and Google Calendar connected. Teams that want chat without a Workspace plan pick Freesbe. - [Freesbe vs Discord](https://freesbe.net/compare/discord/): Discord is free and good at voice. A business soon needs what Discord's plans don't list: private channels with guests who see only theirs, single sign-on, an audit log, a data export, a phone number per person and a support inbox. Freesbe has those, is free for up to 10 people, and keeps the drop-in voice as huddles. - [Freesbe vs Mattermost](https://freesbe.net/compare/mattermost/): Mattermost is a chat you run on your own servers, with paid plans quoted by sales as annual subscriptions. Freesbe is hosted for you in the region you pick, free for up to 10 people and priced per person, with huddles, meetings, a phone system and a customer inbox built in. A team that must self-host stays with Mattermost. - [Freesbe vs Rocket.Chat](https://freesbe.net/compare/rocket-chat/): Rocket.Chat's free Starter plan is self-managed, for up to 50 users, with video calls through integrations and commercial plans quoted by sales. Freesbe is hosted in the region you choose, with huddles and meetings built in, a customer inbox on every plan and a phone system add-on, free for up to 10 people, then a listed price per person. - [Freesbe vs RingCentral](https://freesbe.net/compare/ringcentral/): RingCentral RingEX is a full phone and meetings suite from $20 per user a month billed yearly. Freesbe puts the phone system inside team chat: a number for each person, menus and call flows, queues, voicemail you can read, recordings with notes, E911 and click-to-call from your CRM, as an add-on to a plan with chat, meetings and an inbox. - [Freesbe vs Dialpad](https://freesbe.net/compare/dialpad/): Dialpad Connect is a phone and meetings product with real-time transcripts from $15 per user a month billed yearly, with CRM integrations on its $25 Pro plan. Freesbe's phone system is an add-on to a workspace that already has chat, meetings and an inbox, with call transcripts and notes, menus, queues, voicemail you can read and click-to-call from four CRMs. - [Freesbe vs Google Voice](https://freesbe.net/compare/google-voice/): Google Voice is an add-on to Google Workspace: $10 per user a month for up to 10 users, $20 for auto attendants and ring groups. Freesbe's phone system is an add-on to its own plans, with menus, ring groups, queues, voicemail you can read, recordings with notes, E911 and click-to-call from your CRM, inside the chat your team already uses. - [Freesbe vs OpenPhone](https://freesbe.net/compare/openphone/): OpenPhone, now called Quo, is a business phone app from $15 per user a month billed yearly, with phone menus, ring groups and CRM integrations on its $23 Business plan. Freesbe's phone system is an add-on to a workspace with chat, meetings and a customer inbox, with menus, voicemail you can read, texts as threads and click-to-call from four CRMs. - [Freesbe vs Aircall](https://freesbe.net/compare/aircall/): Aircall is a call center for support and sales teams from $30 per license a month billed yearly, with a three-user minimum. Freesbe's phone system and call center are add-ons to a workspace with chat, meetings and a customer inbox: queues, menus, recordings with notes, click-to-call from your CRM and texts as threads, with no seat minimum. - [Freesbe vs Nextiva](https://freesbe.net/compare/nextiva/): Nextiva's NEXT plans bundle calling, texts and a customer inbox from $15 per user a month on an annual term. Freesbe starts from team chat, free for a small team, and adds the phone as an add-on: a number per person, menus and queues, voicemail you can read, recordings, E911, texts as threads and a customer inbox. - [Freesbe vs 3CX](https://freesbe.net/compare/3cx/): 3CX is a PBX you license per system and host yourself or with 3CX, with a free SMB edition for up to 10 users. Freesbe's phone system is part of a hosted workspace: a number per person, menus and call flows, queues, voicemail you can read, recordings, E911 and texts, set up in the Admin Center and priced per person. - [Freesbe vs Zoom](https://freesbe.net/compare/zoom/): Zoom is the meeting tool everyone knows, with a free plan of 40 minutes and 100 people and Pro from $14.16 per user a month billed yearly. Freesbe holds up to 20 people in a meeting or a huddle, with a guest link, a lobby, recordings, transcripts and AI notes, plus chat, booking pages and a phone system. - [Freesbe vs Google Meet](https://freesbe.net/compare/google-meet/): Google Meet is free for 60-minute group calls with a Google account, and part of Google Workspace from $7 per user a month for longer calls. Freesbe's meetings and huddles hold 20 people, with guest links, a lobby, recordings, transcripts and AI notes, in the same app as the chat, bookings and phone, and connect to Google Calendar. - [Freesbe vs Calendly](https://freesbe.net/compare/calendly/): Calendly is a scheduling tool: free for one event type, $10 per seat a month billed yearly for more, $16 for round robin and team pages. Freesbe's booking pages come with its paid plans and lead straight into a Freesbe meeting with a lobby, a reminder, a recording and AI notes, with Google, Microsoft and Zoho calendars connected. - [Freesbe vs Zendesk](https://freesbe.net/compare/zendesk/): Zendesk is a help desk priced per agent, from $19 a month for email tickets to $55 for the Suite with chat and social messaging. Freesbe's customer inbox is a channel: web chat, support email, WhatsApp and Telegram as threads, with hand-off, saved replies and AI suggested answers, on every plan. Zendesk keeps the tickets, SLAs and help center. - [Freesbe vs Intercom](https://freesbe.net/compare/intercom/): Intercom is a customer service platform from $29 per seat a month billed yearly, with its Fin AI agent at $0.99 per resolved conversation. Freesbe's customer inbox puts web chat, support email, WhatsApp and Telegram into a channel as threads, with hand-off, saved replies and AI suggested answers, on every plan. Intercom keeps the AI agent and the help center. - [Freesbe vs Front](https://freesbe.net/compare/front/): Front is a shared inbox for email and messaging from $25 per seat a month billed yearly, with omnichannel, automation and SSO on its $65 Professional plan. Freesbe brings support email, web chat, texts, WhatsApp and Telegram into a channel as threads, with hand-off, saved replies and AI suggested answers, on every plan, next to the team chat. - [Freesbe vs Help Scout](https://freesbe.net/compare/help-scout/): Help Scout is a help desk: free for up to 5 users and 100 contacts a month, then $25 per user a month for Standard with live chat and WhatsApp. Freesbe's customer inbox brings support email, web chat, texts, WhatsApp and Telegram into a channel as threads, with hand-off, saved replies and AI suggested answers, on every plan. ## Topics Everything about one subject on one page: https://freesbe.net/topics/ - [The phone system](https://freesbe.net/topics/phone/): Numbers for everyone, call flows and phone menus, queues with a live board, voicemail written out in the channel, recordings with notes, emergency calling, click-to-call from your CRM and texts in the customer inbox. All of it from the same app your team already chats in, on the computer and on the phone. - [Calls and meetings](https://freesbe.net/topics/meetings/): A huddle starts in the channel where the conversation is. A scheduled meeting gets a guest link, a lobby and your logo. Share a screen and draw on it, record or just transcribe, and get notes your guests receive too. The call follows you to your phone when you leave your desk. - [The customer inbox](https://freesbe.net/topics/customer-inbox/): A chat bubble on your website, your support address, texts to your Freesbe numbers, WhatsApp and Telegram all land as threads in a channel. Hand a conversation to a colleague, keep internal notes beside it, answer with a saved reply or the one AI suggests, and see every message in the Admin Center's log. - [AI](https://freesbe.net/topics/ai/): Catch up on a channel in a paragraph, translate a message in place, tidy what you wrote, get notes from every meeting and phone call, ask a question and get an answer with the messages it came from, and connect your own agent over MCP. It sees what you see, nothing more, and admins can turn any of it off. - [Security and admin](https://freesbe.net/topics/security/): Require single sign-on or a second factor, pick where the data lives, decide which files and how much history are kept, give each admin only the part they run, read every change in the audit log and export everything on request. It's all on one full screen, the Admin Center. - [The phone app](https://freesbe.net/topics/mobile/): Chat, calls, meetings and your business phone number on iPhone and Android, with notifications you answer from the lock screen, files you share from any app, to-dos you tick off on the move, and sign-ins you approve with a tap. The desktop app is here too. - [Bookings and calendars](https://freesbe.net/topics/bookings/): A booking page for each person and one for the whole team, round robin or everyone together. Bookers pick a time that's free in your calendar, answer your questions and confirm their email. Meetings land in Google Calendar, Outlook or Zoho Calendar, and your own domain can carry the links. - [For developers](https://freesbe.net/topics/developers/): Incoming webhooks accept Slack's format, so your scripts move with a new URL. Apps add slash commands, message actions, buttons and dialogs. Outgoing webhooks and events reach your server. The REST API covers the rest, MCP connects your agents, and Sign in with Freesbe makes it the identity provider for your tools. - [Moving from Slack](https://freesbe.net/topics/slack/): Import people, channels, DMs, threads, reactions and files in an afternoon. Incoming webhooks accept Slack's format, so every integration moves with a new URL. Channels, threads, pins and reactions work the way your team already expects, and the rest of Freesbe is waiting on the other side. ## Blog How Freesbe works and why we built it the way we did, newest first: https://freesbe.net/blog/ - [Webhook URLs are public, so design them that way](https://freesbe.net/blog/webhook-urls-are-public/): The rules behind Freesbe's webhook URLs - nothing readable about the customer, a path that matches the settings page, old URLs that work forever - and why incoming webhooks accept Slack and Teams payloads. - [We moved CI to a MacBook Air](https://freesbe.net/blog/ci-on-a-macbook/): How a day of 266 CI runs pushed Freesbe onto self-hosted build machines - a laptop and a small virtual machine - what stayed on hosted runners, and the outage that taught us about idle timeouts. - [Shipping 25 languages with English as the key](https://freesbe.net/blog/english-as-the-key/): How Freesbe is translated into 25 languages, including right-to-left Arabic and Hebrew, why our translation catalogs are keyed by the English sentence instead of an id, and what right-to-left support really takes. - [Measuring call quality without asking anyone](https://freesbe.net/blog/measuring-call-quality/): How every Freesbe call measures its own audio quality from WebRTC stats, what counts as a poor call, and how a weak connection automatically puts voices ahead of video. - [Search that finds the middle of a word, and the migration that broke production](https://freesbe.net/blog/search-inside-words/): How Freesbe added substring search with a SQLite trigram index next to the word index, why it matters for many languages, and the ordering mistake that broke our deploys. - [Our docs screenshots are generated, never taken](https://freesbe.net/blog/screenshots-are-generated/): How every screenshot in Freesbe's help center is produced by a script from a made-up demo company, retaken once a day, and why we stopped taking screenshots by hand. - [Encrypting the local cache with a key that never touches disk](https://freesbe.net/blog/encrypted-local-cache/): How Freesbe keeps a local copy of your messages so the app opens instantly, why that copy is encrypted with a key held only in memory, and the trade-off we accepted. - [Running many AI coding agents on one repo without merge hell](https://freesbe.net/blog/many-ai-agents-one-repo/): How Freesbe runs several AI coding agents in parallel on one codebase, why merge conflicts became the bottleneck, and the merge drivers and rules that fixed it. - [One stale track muted the whole meeting](https://freesbe.net/blog/one-stale-track/): A postmortem of a Freesbe meeting where some people couldn't hear others, traced to a single leftover audio track and a gateway that refused whole batches, and what we changed. - [Recording calls in the browser is about 25 times cheaper](https://freesbe.net/blog/recording-in-the-browser/): Why Freesbe records huddles and meetings in the recorder's own app instead of on a server, what it costs each way, and the trade-offs we accepted. - [Letting AI agents into a workspace without handing them the keys](https://freesbe.net/blog/ai-agents-without-the-keys/): How Freesbe connects Claude, ChatGPT, code editors and other AI agents with the Model Context Protocol and OAuth, so each agent gets only what a person allowed and admins can see everything it did. - [We built our own call server, and our apps don't know it exists](https://freesbe.net/blog/call-servers-same-api/): Why Freesbe's own video call server answers the exact same API as the managed media service we started on, so moving a call between them changes nothing in the apps. - [We gave every customer their own database](https://freesbe.net/blog/one-database-per-customer/): Why Freesbe keeps each workspace's messages in a small database of its own instead of one big shared one, how we moved live workspaces over, and what it gave us for free. - [How Advanced AI noise cancellation works](https://freesbe.net/blog/advanced-ai-noise-cancellation/): How Freesbe's AI noise cancellation for calls works, how it differs from active noise cancellation in headphones, and why it runs on your own computer. ## Talk: Every conversation in its place, in 25 languages. Channels for teams, topics and customers. Threads keep them readable. A canvas beside every channel holds the notes, the playbook and the FAQ, edited together as you chat. - [Channels, DMs and threads](/docs/channels-and-messages/): Public and private channels, group DMs of up to 9, and threads that keep channels readable. - [Canvases](/docs/canvases/): A shared document in every channel and DM for playbooks, FAQs and notes, edited together live. - [Guests](/docs/guests/): Invite clients and partners into one channel. They see that channel and its people, nothing else, with approval if you want it. - [Audio and video clips](/docs/channels-and-messages/#audio-and-video-clips): Record your voice, your camera or your screen and send it as a message. - [Scheduled messages and drafts](/docs/channels-and-messages/#schedule-a-message): Write now, send later. Drafts, scheduled and sent messages share one page on every device. - [Search and Ask Freesbe](/docs/search-and-shortcuts/): Find any message you can see, filter by person, place and date, or ask a question and get an answer with sources. - [Read receipts](/docs/channels-and-messages/#read-receipts): When admins turn them on, see who has read a message. - [Status that clears itself](/docs/status-and-availability/): On a call for an hour, off sick until tomorrow. Freesbe puts your status back when the time is up. - [Notifications that fit](/docs/notifications/): Per channel, per person, with sounds you pick, and alerts on one device rather than all of them. - [Import from Slack](/docs/slack-import/): People, channels, DMs, threads, reactions and files come over, and everyone claims their account by email. - [25 languages](/docs/profile-and-preferences/#language): Freesbe follows your computer's language, from French and Spanish to Japanese, Hindi and Arabic. - [Desktop and phone apps](/docs/desktop-app/): Windows, macOS and Linux today; iPhone and Android apps are in testing. ## Call and meet: Your phone system lives next to the chat. Buy a number in the workspace and every person gets a line, with calls, hold, transfer and voicemail in the app. Click a number anywhere and it rings. A Call button in your CRM calls through Freesbe. - [A phone system from Freesbe](/docs/phone/): Search, buy and route numbers from workspace settings. Calls, hold, transfer and voicemail happen in the app. - [Click-to-call](/docs/phone/#click-to-call-from-your-crm): Click a number on a profile or in a message, or press Call in your CRM, and your Freesbe phone rings first. - [Emergency calling (E911)](/docs/phone/#emergency-calling-e911): Admins add the workspace's emergency addresses; each person picks where they work from. - [Bring your own SIP](/docs/phone/): Any SIP desk phone or softphone registers; connect the phone system you already have once and everyone fetches their own credentials. - [Huddles](/docs/huddles/): Voice or video in any channel or DM, up to 20 people, with screen sharing. In a DM it rings every device. - [Meetings with a lobby](/docs/meetings/): Schedule a call with a link anyone opens in a browser, email invites with a calendar file, and let guests in when you're ready. - [Recordings, transcripts and notes](/docs/recordings-and-notes/): Record or transcribe a huddle or meeting and get who said what, a summary, decisions and action items. - [Support sessions](/docs/support-sessions/): Send a customer a one-hour link or a code. They share their screen and you help, with no account needed. - [Remote control](/docs/remote-control/): Take over a shared screen to fix things yourself, with the other person's permission every time. - [Move a call to another device](/docs/huddles/#move-a-huddle-to-another-device): Started on your laptop and need to walk? Join the same call from your phone and carry on. ## Run the team: The routine runs itself. Build a workflow from a button, a schedule, a reaction, a webhook or a keyword: a form, an approval, a question, a wait, a to-do. Clock in from the sidebar. Share a booking link in your signature. - [Workflows](/docs/workflows/): Started from a button, a schedule, a reaction, someone joining, a keyword, a webhook or a Freesbe event, with message, form, approval, question, wait, to-do and if/otherwise steps. - [Punch clock](/docs/punch-clock/): Clock in, take breaks and clock out from the sidebar or the tray. Admins get timesheets, overtime rules and CSV export. - [Booking links](/docs/bookings/): A page like /b/dana where anyone books a 15, 30 or 60 minute call inside your hours, around your calendar. - [To-dos and Activity](/docs/getting-around/): Mentions and replies in one list, and a to-do list you fill straight from messages, with AI help to plan them. - [Calendar app](/docs/calendar-app/): Your agenda each morning, a reminder before each meeting, and invitations you answer without leaving Freesbe. Google, Outlook and Zoho. - [Profiles and directory](/docs/admin-settings/#profile-fields): Department, location, manager, phone and pronouns on every profile, fields admins add, and spreadsheet import. - [Custom domains](/docs/custom-domains/): Booking, meeting and invite links on your own address, like meetme.acme.example/dana. ## AI built in: AI that does the catching up, the writing up and the translating. On every plan, including Free. It reads only what you can already read, and only you see what it writes for you. - [Channel and thread summaries](/docs/ai-summaries/#summarize-a-channel): The last day, the last week or everything since you last read, in a few lines with links to the messages behind each point. - [Translate any message](/docs/ai-summaries/#translate-a-message): Read it in your own language, right under the original. - [Writing help](/docs/ai-summaries/#improve-what-you-write): Turn a rushed reply into a clear one before you send it. Keep the suggestion or keep yours. - [Meeting notes and transcripts](/docs/recordings-and-notes/): Who said what, a summary, decisions and action items with owners, in the language of the call. - [Ask Freesbe](/docs/search-and-shortcuts/): Ask a question about your workspace and get an answer with a citation on every sentence. - [AI agents over MCP](/docs/ai-agents/): Connect Claude, ChatGPT or your own agent. It acts as its own bot with only what you allow, and admins approve or block each one. - [Suggested answers in the inbox](/docs/customer-inbox/): Draft a reply to a customer with AI, then edit and send. - [Admins decide](/docs/admin-settings/): Turn AI off for the whole workspace, or choose who can start transcripts and notes. ## Connect: Your other tools report to the channel. Deals, tickets, invoices, payments, candidates and server alerts arrive as cards you can act on. Customers reach you from your website, email, texts and WhatsApp, each in their own thread. And anything with a webhook can post, in Slack's format. - [Customer inbox](/docs/customer-inbox/): A chat on your website, your support email, texts and WhatsApp: every customer gets a thread in a channel. - [HubSpot, Salesforce, Pipedrive and Zoho CRM](/docs/hubspot/): Deal, lead and contact alerts, link previews, a slash command to look records up, and Log to the CRM on any message. - [Zendesk and Zoho Desk](/docs/zendesk/): Tickets posted as cards as they change, and any message turned into a ticket. - [Stripe, Mercury and Airwallex](/docs/payment-alerts/): Deposits, payments, payouts and balances in a channel as they happen. - [Zoho Books and Zoho Invoice](/docs/zoho-books/): Invoices sent, payments received, invoices paid and overdue invoices, with previews of invoice links. - [Zoho Recruit](/docs/zoho-recruit/): New candidates, status changes, hires, job openings and interviews posted as they happen. - [Zabbix](/docs/zabbix/): Problems posted as cards that turn green when resolved, with Acknowledge and Close buttons that act in Zabbix. - [Google Workspace, Microsoft 365 and Zoho Calendar](/docs/status-and-availability/#connect-your-calendar): Sign in with Google or Microsoft, and show busy times from your calendar so people book around them. - [Zapier, Make, n8n and Zoho Flow](/docs/automation/): Start a Zap, scenario, workflow or flow from a message, a mention or a new teammate, and post back into any channel. - [Apps, webhooks and the API](/docs/apps/): Your own bots with buttons, slash commands and dialogs from a Slack-shaped manifest; Slack-compatible incoming webhooks; signed outgoing webhooks; a REST API. - [Sign in with Freesbe](/docs/sign-in-with-freesbe/): Let your team sign in to your own dashboards and tools with their Freesbe account, over OpenID Connect. ## Trust: Admin controls a 2,500 person company expects. Control who gets in, what they can share, where the data lives and what it costs. - [Single sign-on](/docs/single-sign-on/): Require everyone to sign in with their Google or Microsoft work account. - [Multi-factor authentication](/docs/multi-factor-authentication/): Passkeys, authenticator apps, emailed codes, or a tap on the phone, as often as you choose. - [Data residency](/docs/data-residency/): Guaranteed in the EU or the US, or close to your team in Asia-Pacific or Oceania, and exactly what stays there. - [File type rules](/docs/file-types/): Choose what members and guests can upload. Files are checked by what's inside, so a renamed program is caught. - [Message and recording rules](/docs/admin-settings/#messages): Decide who can edit and delete messages, and who can start and stop recordings and AI notes. - [Usage and spending limits](/docs/usage-limits/): See how much video and storage the workspace used this month against what its plan includes. - [Export your data](/docs/export-data/): A workspace's messages and files as a zip in Slack's export format. - [Admin Center](/docs/admin-center/): Manage the workspace on a full screen: the phone system, logs, integrations and billing. ## Docs: Start here - [Freesbe Docs](https://freesbe.net/docs/): Pass it on. Chat, calls and meetings, with AI built in. How to use Freesbe and how to run it for your support or sales team. - [Getting started](https://freesbe.net/docs/getting-started/): Sign up your team or join a workspace, find your way around Freesbe and send your first message. - [The desktop app](https://freesbe.net/docs/desktop-app/): Install Freesbe on macOS, Windows or Linux, get past the unsigned-app warnings, pin it to the taskbar or Dock, and use the tray, the taskbar and dock menu, open at login, notifications, updates and freesbe:// links. - [The mobile app](https://freesbe.net/docs/mobile-app/): Freesbe on iPhone and Android, with channels, DMs, threads, Catch up, huddles, meetings, phone calls, Activity, search, your status, push notifications, quiet mode, passkeys and more than one workspace. - [DMs, Activity and to-dos](https://freesbe.net/docs/getting-around/): Use the buttons on the left of the window to see every direct message, catch up on mentions and replies, keep a to-do list, and start anything from the + button. - [What's new](https://freesbe.net/docs/whats-new/): The latest changes to Freesbe, newest first. ## Docs: Chat - [Channels, DMs and messages](https://freesbe.net/docs/channels-and-messages/): Create and join channels, send direct messages, reply in threads, react, mention people, share files, record audio and video clips and format text. - [Canvases](https://freesbe.net/docs/canvases/): Keep a shared document in every channel and DM, for notes, playbooks and FAQs, and edit it together with your team as you chat. - [Search and shortcuts](https://freesbe.net/docs/search-and-shortcuts/): Search every message you can see, narrow it down with filters, ask Freesbe a question and get an answer with sources, jump to any conversation or section, and the keyboard shortcuts that save time. - [Status and availability](https://freesbe.net/docs/status-and-availability/): Show when you're active or away, set a status with an emoji, connect your calendar, pause notifications, and know when someone won't see your DM yet. - [Notifications](https://freesbe.net/docs/notifications/): Choose which messages notify you, turn on desktop notifications, pick sounds for channels and people, mute conversations, and how Freesbe picks one device to alert. - [Guests](https://freesbe.net/docs/guests/): Invite people from outside your organization into a channel, approve them before they join, and what guests can and can't see. - [Profile and preferences](https://freesbe.net/docs/profile-and-preferences/): Change your name, photo, title, work details (department, location, manager, phone, pronouns), time zone, theme, language, email address, microphone and speakers, camera background, and whether the desktop app opens at login. ## Docs: Calls and meetings - [Huddles](https://freesbe.net/docs/huddles/): Start voice and video calls in any channel or DM, share your screen, record, and keep the call in view while you work. - [Meetings](https://freesbe.net/docs/meetings/): Schedule calls with a link anyone can open in a browser, invite people outside your workspace, and let guests in from the lobby. - [Recordings, transcripts and notes](https://freesbe.net/docs/recordings-and-notes/): Record or transcribe huddles and meetings, then read a transcript of who said what and AI notes with a summary, decisions and action items. - [Support sessions](https://freesbe.net/docs/support-sessions/): Help a customer from a one-hour link or a code they type in. They show their screen, and with the desktop app you can control it, with their permission every time. - [Remote control](https://freesbe.net/docs/remote-control/): Take over a teammate's or customer's shared screen during a huddle or support session to fix things for them, with their permission every time. ## Docs: Phone and customer inbox - [Phone](https://freesbe.net/docs/phone/): Make and take phone calls in Freesbe, get SIP credentials for your desk phone or softphone, use the phone in the top bar, and how admins turn on a phone system from Freesbe or connect a sip.io account. - [Identity verification for phone numbers](https://freesbe.net/docs/phone-number-verification/): Why Freesbe verifies who you are before your workspace gets phone numbers, what it asks for, and how your information is used. - [Customer inbox](https://freesbe.net/docs/customer-inbox/): Put a chat on your website and bring your support email, texts, WhatsApp and Telegram messages into Freesbe. Every customer gets their own thread in a channel, with hand-off, internal notes, saved replies and AI suggested answers. ## Docs: Calendars and time - [Bookings](https://freesbe.net/docs/bookings/): Share one link, in your email signature or anywhere, and let people book a 15, 30 or 60 minute call with you when you're free. - [Calendar app](https://freesbe.net/docs/calendar-app/): Get your day's agenda, a reminder with the join link before each meeting, and calendar invitations you can answer Yes, Maybe or No, all inside Freesbe. Works with Google Calendar, Outlook and Zoho Calendar. - [Freesbe meetings in Google Calendar](https://freesbe.net/docs/google-calendar/): Add a Freesbe meeting to Google Calendar events instead of Google Meet, install the Freesbe add-on, and make Freesbe the default for your organization. - [Freesbe meetings in Outlook](https://freesbe.net/docs/outlook/): Add a Freesbe meeting to Outlook events instead of Teams, make it the default for every meeting, and roll it out to everyone from the Microsoft 365 admin center. - [Zoho Calendar](https://freesbe.net/docs/zoho-calendar/): Connect your Zoho Calendar to Freesbe to show teammates when you're busy, set "In a meeting" for you, and get a daily agenda, meeting reminders and invitations in Freesbe. - [Punch clock](https://freesbe.net/docs/punch-clock/): Clock in, take breaks and clock out from Freesbe, fix your own timesheet, and how admins review hours, overtime and export CSV for payroll. ## Docs: AI and automation - [AI summaries, translations and writing help](https://freesbe.net/docs/ai-summaries/): Catch up on a busy channel or a long thread in a few lines, read any message in your own language, polish what you write before you send it, and plan your to-dos. - [AI agents](https://freesbe.net/docs/ai-agents/): Connect Claude, ChatGPT, your code editor or any other AI tool to Freesbe. It acts for you, as itself, with only what you allow, and admins decide who can connect what. - [Workflows](https://freesbe.net/docs/workflows/): Automate routine work in Freesbe without code. Welcome new people, post reminders on a schedule, collect requests with forms, and start workflows from other apps with a webhook. ## Docs: Integrations - [HubSpot](https://freesbe.net/docs/hubspot/): Connect HubSpot to Freesbe to post deal and contact alerts into channels, preview HubSpot links, look people up with /hubspot and log messages to a contact's timeline. - [Salesforce](https://freesbe.net/docs/salesforce/): Connect Salesforce to Freesbe to post opportunity, lead and case alerts into channels, preview Salesforce links, look records up with /salesforce and log messages to a contact or lead as tasks. - [Pipedrive](https://freesbe.net/docs/pipedrive/): Connect Pipedrive to Freesbe to post deal and lead alerts into channels as they happen, preview Pipedrive links, look records up with /pipedrive and add messages to a person as notes. - [Zoho CRM](https://freesbe.net/docs/zoho-crm/): Connect Zoho CRM to Freesbe to post deal, lead and contact alerts into channels as they happen, preview Zoho CRM links, look records up with /zoho and log messages to a contact or lead as notes. - [Zendesk](https://freesbe.net/docs/zendesk/): Post Zendesk tickets into Freesbe channels, show ticket links as cards, and turn any message into a ticket. - [Freshdesk](https://freesbe.net/docs/freshdesk/): Post Freshdesk tickets into Freesbe channels, show ticket links as cards, look tickets up with /freshdesk, and turn any message into a ticket or a note. - [Zoho Desk](https://freesbe.net/docs/zoho-desk/): Connect Zoho Desk to Freesbe to post ticket alerts into channels as they happen, preview Zoho Desk ticket links and turn any message into a ticket. - [Payment alerts](https://freesbe.net/docs/payment-alerts/): Post deposits, payments, payouts and balances from Mercury, Stripe and Airwallex into a Freesbe channel, as they happen. - [Kraken](https://freesbe.net/docs/kraken/): Post deposits, withdrawals, trades and balance alerts from a Kraken account into a Freesbe channel, with a read-only API key. - [Crypto wallets](https://freesbe.net/docs/crypto-wallets/): Post money in and out of your company's crypto wallets on Bitcoin, Ethereum and other EVM chains, Solana and Tron into a Freesbe channel. Only the public address is needed. - [Zoho Books and Zoho Invoice](https://freesbe.net/docs/zoho-books/): Connect Zoho Books or Zoho Invoice to Freesbe to post invoices sent, payments received, invoices paid and overdue invoices into channels, and preview invoice links. - [Zabbix](https://freesbe.net/docs/zabbix/): Connect Zabbix to Freesbe to post problems into a channel as cards that stay up to date, pin a live problems board, ask about hosts with /zabbix, get daily or weekly reports, and acknowledge or close problems from the card. - [Grafana and Alertmanager](https://freesbe.net/docs/grafana/): Connect Grafana alerting or Prometheus Alertmanager to Freesbe to post alerts into a channel as cards that turn green when resolved, pin a live problems board, get daily or weekly reports, and silence alerts from the card. - [PagerDuty](https://freesbe.net/docs/pagerduty/): Connect PagerDuty to Freesbe to post incidents into a channel as cards that keep up with PagerDuty, acknowledge and resolve them from the card, pin a live problems board and get daily or weekly reports. - [Opsgenie](https://freesbe.net/docs/opsgenie/): Connect Opsgenie to Freesbe to post alerts into a channel as cards that keep up with Opsgenie, acknowledge and close them from the card, pin a live problems board and get daily or weekly reports. - [Datadog](https://freesbe.net/docs/datadog/): Connect Datadog to Freesbe to post monitor alerts into a channel as cards that turn green when the monitor recovers, mute a monitor for an hour from the card, pin a live problems board and get daily or weekly reports. - [Sentry](https://freesbe.net/docs/sentry/): Connect Sentry to Freesbe to post issues and alerts into a channel as cards that turn green when they're resolved, resolve or archive an issue from the card, pin a live problems board and get daily or weekly reports. - [Better Stack](https://freesbe.net/docs/better-stack/): Connect Better Stack to Freesbe to post uptime incidents into a channel as cards that turn green when the monitor is back up, acknowledge and resolve them from the card, pin a live problems board and get daily or weekly reports. - [New Relic](https://freesbe.net/docs/new-relic/): Connect New Relic to Freesbe to post alert issues into a channel as cards that turn green when they close, acknowledge and resolve them from the card, pin a live problems board and get daily or weekly reports. - [Uptime Kuma](https://freesbe.net/docs/uptime-kuma/): Connect Uptime Kuma to Freesbe to post monitors that go down into a channel as cards that turn green when they're back up, pin a live problems board and get daily or weekly reports. - [UptimeRobot](https://freesbe.net/docs/uptimerobot/): Connect UptimeRobot to Freesbe to post monitors that go down into a channel as cards that turn green when they're back up, pin a live problems board and get daily or weekly reports. - [GitHub](https://freesbe.net/docs/github/): Install the Freesbe app on your GitHub organization to post pull requests, issues, releases and deployments into channels as cards that stay up to date, preview GitHub links, subscribe channels with /github, and open issues from any message. - [GitLab](https://freesbe.net/docs/gitlab/): Connect GitLab.com or your own GitLab server to post merge requests, issues, pipelines and deployments into channels as cards that stay up to date, preview GitLab links, subscribe channels with /gitlab, and open issues from any message. - [Jira](https://freesbe.net/docs/jira/): Connect your Jira Cloud site to post new issues and their moves into channels as cards that stay up to date, move and comment on issues from the card, preview Jira links, subscribe channels with /jira, and create issues from any message. - [monday.com](https://freesbe.net/docs/monday/): Connect monday.com to post new items, status changes and comments from your boards into channels as cards that stay up to date, change status and comment from the card, preview item links, subscribe channels with /monday, and create items from any message. - [Zapier, Make, n8n and Zoho Flow](https://freesbe.net/docs/automation/): Start Zaps, Make scenarios, n8n workflows and Zoho Flow flows when something happens in Freesbe, and let them post messages, react and make channels. - [Zoho Recruit](https://freesbe.net/docs/zoho-recruit/): Connect Zoho Recruit to Freesbe to post new candidates, status changes, hires, new job openings and scheduled interviews into channels as they happen, and preview Zoho Recruit links. - [News feeds (RSS)](https://freesbe.net/docs/rss-feeds/): Post new articles from blogs, news sites, status pages and release notes into a Freesbe channel with RSS, Atom and JSON feeds. ## Docs: Admin - [Workspaces and invites](https://freesbe.net/docs/workspaces-and-invites/): Create a workspace, invite your team by email or link, manage roles, and deactivate people who leave. - [Workspace settings](https://freesbe.net/docs/admin-settings/): A tour of the admin settings, grouped into General, People, Security & compliance, Calls & meetings, Phone, Integrations & apps and Billing - workspace name and logo, security (single sign-on, multi-factor authentication, remote control and file types), the audit log, who can edit and delete messages, recordings and AI notes, members, profile fields, invites, punch clock, webhooks, apps, the phone system, data exports, usage and a custom domain for your links. - [Admin Center](https://freesbe.net/docs/admin-center/): Manage your workspace on a full screen at manage.freesbe.net - the same settings as Workspace settings in the app, with room for bigger jobs like the phone system, logs and integrations. For owners, admins and members with admin roles. - [Reports](https://freesbe.net/docs/reports/): See hours worked from the punch clock and how your call queues did in the Admin Center, filter by dates, people and queues, and download CSV. - [Custom domains for booking, meeting and invite links](https://freesbe.net/docs/custom-domains/): Put everyone's booking pages, guest meeting links and invite links on your company's own address, like meetme.acme.com/dana. Included with the Corporate and Enterprise plans. - [File types](https://freesbe.net/docs/file-types/): Choose which kinds of file members and guests can share. Freesbe checks every upload by its name and by what's inside, so a renamed program is caught too. - [Data residency](https://freesbe.net/docs/data-residency/): Choose where your workspace's data is stored, guaranteed in the European Union or the United States, or close to your team in Asia-Pacific or Oceania, and see exactly what stays there. - [Plans](https://freesbe.net/docs/plans/): What comes with Free, Business, Corporate and Enterprise, how many people each plan is for, and which features need which plan. - [Plan limits](https://freesbe.net/docs/plan-limits/): Every limit on Free, Business, Corporate and Enterprise in one place, from people and storage to video hours, AI requests, transcripts, channels, webhooks and the phone system add-on. - [Billing](https://freesbe.net/docs/billing/): How admins pay for a plan, change it, buy add-ons, how usage past the plan is charged, how seats are counted, and where invoices are. - [Usage limits](https://freesbe.net/docs/usage-limits/): What each workspace's plan includes each month for video and storage, how many channels, canvases and other things it can have, where admins see what's used, and what happens at the limit. - [Account on hold, under review or suspended](https://freesbe.net/docs/account-status/): What it means when Freesbe's team holds your workspace - confirming who owns it, waiting for your documents, under review, or suspended - what still works, and how to reach us or appeal. - [Import from Slack](https://freesbe.net/docs/slack-import/): Move your team from Slack to Freesbe with its people, channels, DMs, messages, threads, reactions and files, and how people take over their imported accounts. - [Export your data](https://freesbe.net/docs/export-data/): Download a workspace's messages and files as a zip in Slack's export format - who can export what, how the download is protected, and how long it's kept. - [Close a workspace](https://freesbe.net/docs/close-workspace/): Close a workspace for good - when it stops working, the 30 days it stays read-only, how to reopen it, and what we delete and keep. ## Docs: Security - [Sign-in and security](https://freesbe.net/docs/sign-in-and-security/): Sign in with a password, an emailed code, Google, Microsoft, Apple or a passkey, add a second step, see where you're signed in, and keep your account safe. - [Multi-factor authentication](https://freesbe.net/docs/multi-factor-authentication/): Require everyone in a workspace to verify a second step when they sign in and when Freesbe starts, and set up a passkey or an authenticator app. - [Single sign-on](https://freesbe.net/docs/single-sign-on/): Require everyone in a workspace to sign in with Google or Microsoft, and what happens to people who signed in another way. - [Security activity](https://freesbe.net/docs/security-activity/): See every sign-in, failed attempt and change to how you sign in, with the browser and address it came from. Admins see their whole team's. - [Delete your account](https://freesbe.net/docs/delete-account/): Delete your Freesbe account - what happens right away, the 30 days you can change your mind, what we delete and what stays in your workspaces. ## Docs: Developers - [Apps](https://freesbe.net/docs/apps/): Connect your own tools to Freesbe with apps. Each app gets a bot that posts as itself and a token that can only do what its scopes allow. Apps take Slack app manifests. - [API and webhooks](https://freesbe.net/docs/api-and-webhooks/): Post messages from other tools with incoming webhooks, get events with signed outgoing webhooks, and script Freesbe with the REST API. - [Sign in with Freesbe](https://freesbe.net/docs/sign-in-with-freesbe/): Let your team sign in to your own tools (a dashboard, a wiki, an internal admin) with their Freesbe account. Standard OpenID Connect, with your workspace's sign-in rules and phone approval built in. ## Docs: Help - [Getting help](https://freesbe.net/docs/getting-help/): Find the right guide from inside Freesbe, look up keyboard shortcuts, see what's new and contact support. - [Troubleshooting](https://freesbe.net/docs/troubleshooting/): Fixes for common problems - sign-in, missing notifications, microphone and camera, desktop app warnings, invites and emails. Each one has its own article in the knowledge base. ## Knowledge base: Troubleshooting - [A message shows on one device but not another](https://freesbe.net/knowledge/message-missing-on-another-device/): A message you can see on your computer is missing on your phone or another window. Freesbe fills it in when it reconnects; a reload fixes it at once. - [Emails from Freesbe don't arrive](https://freesbe.net/knowledge/emails-not-arriving/): Invites, sign-in codes or meeting emails never show up. Check spam and filters, allow mail.freesbe.net, and know the invite limits. - [Freesbe is out of date](https://freesbe.net/knowledge/app-out-of-date/): A teammate sees a feature you don't. How Freesbe updates itself, and how to get the latest version right away in the browser and the desktop app. - [Freesbe isn't loading or something stopped working](https://freesbe.net/knowledge/freesbe-isnt-working/): The app won't open, messages don't send, or calls drop for everyone. How to tell whether it's Freesbe or your connection, and where we post what's going on. - [Freesbe says "Something went wrong"](https://freesbe.net/knowledge/something-went-wrong/): Freesbe shows an error screen instead of your workspace. Reload, clear the saved data on this device, and send the error details to support. - [Freshdesk alerts aren't posting](https://freesbe.net/knowledge/freshdesk-alerts-not-posting/): Tickets change in Freshdesk but nothing shows up in the channel. Check the two automation rules, the alert's filters and the API key. - [I can't sign in](https://freesbe.net/knowledge/cant-sign-in/): Forgot your password, no sign-in code arrived, or Freesbe asks for single sign-on or an invite. What each message means and how to get in. - [I'm not getting notifications](https://freesbe.net/knowledge/not-getting-notifications/): Desktop or phone notifications don't arrive for new messages. Check Freesbe's settings, your browser and computer, paused or muted conversations, and which device alerts you. - [My invite link doesn't work](https://freesbe.net/knowledge/invite-link-not-working/): The message This invite is no longer valid means the invite expired, was revoked or was used up. How to get a new one, and how admins can check. - [My phone won't register](https://freesbe.net/knowledge/phone-wont-register/): A desk phone or softphone won't register with your Freesbe phone line. Check the SIP details, Test mode and your phone password. - [People can't hear me, or I can't hear them](https://freesbe.net/knowledge/cant-hear-or-be-heard/): Fix microphone, speaker and connection problems in huddles and meetings, from device permissions to strict office networks, and how to send call details to support. - [Pipedrive alerts aren't posting](https://freesbe.net/knowledge/pipedrive-alerts-not-posting/): Deals or leads change in Pipedrive but nothing shows up in the channel. Check who connected Pipedrive, the alert's filters and what Pipedrive lets them see. - [Salesforce alerts aren't posting](https://freesbe.net/knowledge/salesforce-alerts-not-posting/): Opportunities, leads or cases change in Salesforce but nothing shows up in the channel. Check the connection, the alert's filters, timing and who connected Salesforce. - [Salesforce won't connect](https://freesbe.net/knowledge/salesforce-wont-connect/): Connect Salesforce is greyed out, Salesforce refuses Freesbe, or you come back to an error. Check the plan, your role, your org's app rules and the sandbox setting. - [The Mac app "can't be opened"](https://freesbe.net/knowledge/mac-app-cant-be-opened/): macOS says Freesbe can't be opened or can't be checked for malicious software. Allow it once in Privacy & Security. - [The web chat doesn't show on your website](https://freesbe.net/knowledge/web-chat-not-showing/): You added the snippet but no chat button appears, or visitors see "This chat isn't taking messages right now". Check the snippet, the websites list and whether the chat is on. - [Windows says "Windows protected your PC"](https://freesbe.net/knowledge/windows-protected-your-pc/): The Freesbe installer shows a SmartScreen warning the first time. Click More info, then Run anyway. - [Zabbix problems aren't posting](https://freesbe.net/knowledge/zabbix-problems-not-posting/): Zabbix has problems but nothing shows up in the Freesbe channel, cards don't turn green, or the Acknowledge button fails. Check the media, the action and the token. - [Zoho Books alerts aren't posting](https://freesbe.net/knowledge/zoho-books-alerts-not-posting/): A payment or invoice shows in Zoho Books or Zoho Invoice but not in the channel. Check the connection, the alert's kinds and smallest amount, the timing and the channel. - [Zoho Calendar won't connect](https://freesbe.net/knowledge/zoho-calendar-wont-connect/): You come back from Zoho with an error, Freesbe asks you to connect again, or your busy times don't show. Check your Zoho account, its data center and Connected Apps. - [Zoho CRM alerts aren't posting](https://freesbe.net/knowledge/zoho-crm-alerts-not-posting/): Deals, leads or contacts change in Zoho CRM but nothing shows up in the channel. Check the connection, the alert's filters and who connected Zoho CRM. - [Zoho CRM won't connect](https://freesbe.net/knowledge/zoho-crm-wont-connect/): Zoho refuses Freesbe, you sign in to the wrong account, or you come back to an error. Check your role, your Zoho account and the organization you picked. - [Zoho Desk alerts aren't posting](https://freesbe.net/knowledge/zoho-desk-alerts-not-posting/): Tickets change in Zoho Desk but nothing shows up in the channel. Check who connected Zoho Desk, the webhook, the alert's filters and the channel. - [Zoho Recruit alerts aren't posting](https://freesbe.net/knowledge/zoho-recruit-alerts-not-posting/): Candidates, job openings or interviews change in Zoho Recruit but nothing shows up in the channel. Check the connection, the alert's kinds and who connected Zoho Recruit. ## Knowledge base: How-to - [Add Freesbe meetings to Outlook for everyone](https://freesbe.net/knowledge/add-freesbe-to-outlook/): Roll out the Freesbe add-in from the Microsoft 365 admin center, so everyone can add a Freesbe meeting to Outlook events instead of Teams, and make it the default. - [Answer Telegram messages in Freesbe](https://freesbe.net/knowledge/answer-telegram-in-freesbe/): Connect your business's Telegram account so customers' messages land in a channel and your team answers them from Freesbe. Set up in Workspace settings, Integrations, Customer inbox. - [Answer texts to your Freesbe number](https://freesbe.net/knowledge/answer-texts-in-freesbe/): Bring texts to one of your Freesbe phone numbers into a channel and answer them as a team. Try it first in test mode with a made-up text, then go live. Set up in Workspace settings, Phone, Messaging. - [Answer WhatsApp messages in Freesbe](https://freesbe.net/knowledge/answer-whatsapp-in-freesbe/): Bring messages to your WhatsApp Business number into a channel and answer them as a team. Try it first in test mode, then connect your WhatsApp Business account. Set up in Workspace settings, Phone, Messaging. - [Approve expenses in chat with a workflow](https://freesbe.net/knowledge/approve-expenses-in-chat/): Build a workflow that collects an expense with a form, asks the manager to approve it, and tells the person and the finance channel what was decided, all without leaving Freesbe. - [Ask Zabbix about your servers and get weekly reports](https://freesbe.net/knowledge/ask-zabbix-about-your-servers/): How the team uses the live problems board, /zabbix and scheduled reports to see what's down, check a host, and review the week without opening Zabbix. - [Bring your phone numbers from another provider](https://freesbe.net/knowledge/bring-your-numbers-from-another-provider/): Move the numbers your customers already know to Freesbe, free, in 1 to 3 weeks, with what to copy from your old bill, how to sign the letter of authorization, and what to do if the request comes back. - [Bring your support email into Freesbe](https://freesbe.net/knowledge/bring-support-email-into-freesbe/): Forward support@ to Freesbe and answer customer emails from a channel, with hand-off, internal notes, saved replies and AI suggested answers. Set up in Integrations, Customer inbox. - [Build a phone menu that says "press 1 for sales"](https://freesbe.net/knowledge/build-a-phone-menu/): Answer your main number with a greeting and keys for each team, let callers dial an extension, test it without a phone, and send after-hours calls to voicemail. - [Call customers from your CRM through Freesbe](https://freesbe.net/knowledge/call-from-your-crm/): Put a Call button in your CRM, help desk or your own app that rings a person's Freesbe phone, then dials the customer from your workspace's number, and log how the call went with the phone.call_ended event. - [Catch up after a week off](https://freesbe.net/knowledge/catch-up-after-a-week-off/): Get through a week of unread channels in an hour with AI summaries since you last read, thread summaries, Ask Freesbe for the facts you need, and Later for what you can't deal with today. - [Choose where your workspace's data lives](https://freesbe.net/knowledge/choose-where-your-data-lives/): Pick the region your messages, files and recordings are stored in when you create the workspace, know which regions are guaranteed, see the choice later, and what to do if you need to move. - [Connect Claude or ChatGPT to Freesbe](https://freesbe.net/knowledge/connect-claude-or-chatgpt-over-mcp/): Add Freesbe as a connector in Claude, ChatGPT or your code editor over MCP, pick what it may read and post, and for admins, decide who can connect agents and what each one may do. - [Connect Freesbe to Make](https://freesbe.net/knowledge/connect-make/): Use Freesbe in Make scenarios, as a trigger or an action. Make an API key in Freesbe, add a Freesbe module in Make and create a connection with the key. - [Connect Freesbe to n8n](https://freesbe.net/knowledge/connect-n8n/): Use Freesbe in n8n workflows on n8n's cloud or your own server. Install the Freesbe community node, then add a Freesbe API credential with a key from Freesbe. - [Connect Freesbe to Zapier](https://freesbe.net/knowledge/connect-zapier/): Start Zaps when something happens in Freesbe, and let Zaps post messages, send DMs, react and make channels. Make an API key in Freesbe and paste it into Zapier. - [Connect Freesbe to Zoho Flow](https://freesbe.net/knowledge/connect-zoho-flow/): Use Freesbe in Zoho Flow, as a trigger or an action, to link it with Zoho CRM, Zoho Books, Zoho People and hundreds of other apps. Make an API key in Freesbe and connect it in Zoho Flow. - [Connect Freshdesk to Freesbe](https://freesbe.net/knowledge/connect-freshdesk/): Post Freshdesk tickets into channels, show ticket links as cards and look tickets up with /freshdesk. Connect with an API key, add two automation rules in Freshdesk, then add alerts per channel. - [Connect GitHub and subscribe your team's channels](https://freesbe.net/knowledge/connect-github/): Step by step for admins - install the Freesbe app on your GitHub organization, pick its repositories, and send each repository's pull requests, issues and deploys to the right channel. - [Connect GitLab and subscribe your team's channels](https://freesbe.net/knowledge/connect-gitlab/): Step by step for admins - connect GitLab.com or your own GitLab server, then send each project's merge requests, pipelines and deploys to the right channel. - [Connect Google Calendar or Outlook](https://freesbe.net/knowledge/connect-your-calendar/): Connect your Google or Microsoft 365 (Outlook) calendar to show when you're busy, set "In a meeting" for you, and get a daily agenda, reminders and invitations in Freesbe. - [Connect HubSpot to Freesbe](https://freesbe.net/knowledge/connect-hubspot/): Post HubSpot deals and new contacts into channels, preview HubSpot links, search with /hubspot and log messages to a contact's timeline. Connect in Integrations, CRM. - [Connect Jira and send each project to the right channel](https://freesbe.net/knowledge/connect-jira/): Step by step for admins - connect your Jira Cloud site, then send each project's new issues and moves to the channel that works on them. - [Connect monday.com and send each board to the right channel](https://freesbe.net/knowledge/connect-monday/): Step by step for admins - connect your monday.com account, then send each board's new items and status changes to the channel that works on them. - [Connect Pipedrive to Freesbe](https://freesbe.net/knowledge/connect-pipedrive/): Post Pipedrive deals and new leads into channels, preview Pipedrive links, search with /pipedrive and add messages to a person as notes. Connect in Integrations, CRM. - [Connect your own tool with an app](https://freesbe.net/knowledge/build-an-app/): Make a Freesbe app so your own tool or script can post, read and react as a bot, get events and add slash commands. Or bring a Slack app across by pasting its manifest. - [Connect Zendesk to Freesbe](https://freesbe.net/knowledge/connect-zendesk/): Post Zendesk tickets into channels, show ticket links as cards, and turn any message into a ticket. Sign in with Zendesk as an admin, then add alerts per channel. - [Connect Zoho Calendar](https://freesbe.net/knowledge/connect-zoho-calendar/): Connect your Zoho Calendar to show teammates when you're busy, set "In a meeting" for you, and get a daily agenda, reminders and invitations in Freesbe, in any Zoho data center. - [Follow industry news in a channel](https://freesbe.net/knowledge/follow-industry-news-in-a-channel/): Step by step for admins - add news sites, partners' status pages and release notes as RSS feeds, send each to the right channel, and keep busy feeds quiet with keywords. - [Give someone admin access to only billing or phones](https://freesbe.net/knowledge/give-an-admin-only-billing-or-phones/): Let your finance lead, phone lead, office manager or helpdesk do their part in the Admin Center without making them a full admin, with the Billing, Phone, People and Helpdesk admin roles. - [Keep a support playbook in a canvas](https://freesbe.net/knowledge/share-a-canvas-playbook-with-your-team/): Put the answers your team keeps asking for in the channel's canvas, start from the Support playbook template, write it together, and know who can read and edit it. - [Let customers call you from a link](https://freesbe.net/knowledge/let-customers-call-from-a-link/): Make a Call us link in the Admin Center so customers tap Sales, Support or Billing and call your team from their browser, free. Put it on your website, in emails, on a QR code or in your Telegram bot. - [Let people join with their work email](https://freesbe.net/knowledge/let-people-join-with-their-work-email/): Verify your company's email domain with one DNS record so every new hire who signs up with a company address finds your workspace and joins in one click, with or without an admin's approval. - [Make Freesbe your Google Calendar meeting](https://freesbe.net/knowledge/make-freesbe-your-google-calendar-meeting/): Add a Freesbe meeting to Google Calendar events instead of Google Meet, and what it takes to make it the default. - [Make Freesbe your Outlook meeting](https://freesbe.net/knowledge/make-freesbe-your-outlook-meeting/): Add a Freesbe meeting to Outlook events instead of Teams, and make it the default so every new event gets one. - [Move your team from Slack in an afternoon](https://freesbe.net/knowledge/move-your-team-from-slack-in-an-afternoon/): Export from Slack, import everything into Freesbe with people, channels, threads and files, get everyone signed in to their waiting accounts, and repoint the webhooks, in one afternoon with a checklist. - [Post Airwallex payments into a channel](https://freesbe.net/knowledge/connect-airwallex/): Send Airwallex deposits, payments received, transfers and refunds into a Freesbe channel. Add Freesbe's URL as an Airwallex webhook and paste its secret back. - [Post Better Stack incidents to a channel](https://freesbe.net/knowledge/post-better-stack-incidents-to-a-channel/): Step by step for admins - add a Freesbe webhook in Better Stack, so each uptime incident posts a card, and let the team acknowledge and resolve incidents from the card. - [Post into a channel from another tool](https://freesbe.net/knowledge/set-up-an-incoming-webhook/): Make an incoming webhook to post alerts, deploys and form submissions into a Freesbe channel. It takes Slack and Microsoft Teams webhook messages, so most tools just need the new URL. - [Post Mercury payments into a channel](https://freesbe.net/knowledge/connect-mercury/): Connect your Mercury bank account so deposits, payments and balance changes post into a Freesbe channel. Make a token, paste it, then delete the token. - [Post New Relic issues to a channel](https://freesbe.net/knowledge/post-new-relic-issues-to-a-channel/): Step by step for admins - add a Freesbe webhook destination in New Relic, use it in a workflow with Freesbe's payload, and let the team acknowledge and resolve issues from the card. - [Post Opsgenie alerts to a channel](https://freesbe.net/knowledge/post-opsgenie-alerts-to-a-channel/): Step by step for admins - connect Opsgenie with a Webhook integration, send each team's alerts to its own channel, and let people acknowledge and close alerts from the card. - [Post PagerDuty incidents to a channel](https://freesbe.net/knowledge/post-pagerduty-incidents-to-a-channel/): Step by step for admins - connect PagerDuty, send each service's incidents to the right channel, and let the team acknowledge and resolve them from the card as themselves. - [Post Sentry issues to a channel](https://freesbe.net/knowledge/post-sentry-issues-to-a-channel/): Step by step for admins - make a Freesbe internal integration in Sentry, pick the issues and alerts that post, and let the team resolve or archive an issue from the card. - [Post Stripe payments into a channel](https://freesbe.net/knowledge/connect-stripe/): Send your Stripe payments, payouts, refunds and disputes into a Freesbe channel. Give Stripe Freesbe's endpoint URL, then paste Stripe's signing secret back. - [Post Uptime Kuma and UptimeRobot alerts to a channel](https://freesbe.net/knowledge/post-uptime-monitor-alerts-to-a-channel/): Step by step for admins - send down and up alerts from Uptime Kuma or UptimeRobot to a Freesbe channel, one card per outage that turns green when the monitor is back up. - [Put a chat on your website](https://freesbe.net/knowledge/set-up-web-chat/): Add a chat button to your website and answer visitors from a Freesbe channel, with hand-off, internal notes, saved replies and AI suggested answers. Set up in Integrations, Customer inbox. - [Put booking and meeting links on your own domain](https://freesbe.net/knowledge/put-booking-links-on-your-own-domain/): Move everyone's booking pages, guest meeting links and invite links from app.freesbe.net to an address like meetme.acme.com, with one CNAME record and a free certificate. - [Record phone calls and get notes from them](https://freesbe.net/knowledge/record-calls-and-get-notes/): Record the calls you choose, write them out with a summary and action items, decide how long to keep recordings, tell callers, and find a recorded call in the call log. - [Require a second factor for everyone](https://freesbe.net/knowledge/require-a-second-factor/): Turn on multi-factor authentication for the workspace, choose how often people verify, and get the team on passkeys, an authenticator app or approving sign-ins on their phone so nobody falls back to emailed codes. - [Require single sign-on for everyone](https://freesbe.net/knowledge/require-single-sign-on-for-everyone/): Make everyone in the workspace sign in with their Google or Microsoft work account, without locking yourself out, and know what changes for people who signed in another way. - [Ring several people when a number is called](https://freesbe.net/knowledge/ring-several-people-at-once/): Make a front desk or sales line that rings a whole team, all at once, one after another or taking turns, with a ring group you can reuse on numbers, menu keys and extensions. - [Roll out Freesbe to your team](https://freesbe.net/knowledge/roll-out-freesbe-to-your-team/): A step-by-step plan for admins moving a team to Freesbe - set up the workspace, bring your Slack history, invite people with the apps, and set up channels and calls before day one. - [Roll out the punch clock for hourly staff](https://freesbe.net/knowledge/roll-out-the-punch-clock/): Turn on Freesbe's time clock for the people it covers, set the week, time zone and overtime rules, show the team how to clock in and fix their own timesheet, and pull the hours for payroll. - [Schedule a meeting with someone outside your company](https://freesbe.net/knowledge/schedule-a-meeting-with-a-guest-link/): Set up a call a customer can join from a browser with no account, decide whether they wait in the lobby, know when they're waiting, and come back to the same link for 30 days. - [Send a WhatsApp template](https://freesbe.net/knowledge/send-a-whatsapp-template/): Reach a WhatsApp customer more than 24 hours after their last message, or write to someone first, with a template Meta approved. Make templates in Phone, Messaging. - [Send Alertmanager alerts to a channel](https://freesbe.net/knowledge/send-alertmanager-alerts-to-a-channel/): Step by step for admins - add Freesbe as a webhook receiver in Prometheus Alertmanager, route each team's alerts to its own channel, and optionally turn on the Silence button. - [Send Datadog alerts to a channel](https://freesbe.net/knowledge/send-datadog-alerts-to-a-channel/): Step by step for admins - add a Freesbe webhook in Datadog, mention it in the monitors that should post, and let the team mute a monitor for an hour from the card. - [Send Freesbe events to your server](https://freesbe.net/knowledge/set-up-an-outgoing-webhook/): Make an outgoing webhook so your own server gets a signed POST when messages, channels, people, meetings or the punch clock change. Pick the events, then check each signature. - [Send GitLab notifications to a channel](https://freesbe.net/knowledge/send-gitlab-notifications-to-a-channel/): Post GitLab pipelines, merge requests, issues and deploys into a Freesbe channel with GitLab's Slack notifications setting and a Freesbe incoming webhook. - [Send Grafana alerts to a channel](https://freesbe.net/knowledge/send-grafana-alerts-to-a-channel/): Step by step for admins - connect Grafana alerting, route the right alerts to the right channel, and let the team silence an alert for an hour from the card. - [Set business hours and holidays for your numbers](https://freesbe.net/knowledge/set-business-hours-and-holidays-for-your-numbers/): Tell Freesbe when your phones are answered, import your country's public holidays, and send after-hours and holiday calls to voicemail, a menu or a closed message. - [Set up a booking page so people can book time with you](https://freesbe.net/knowledge/set-up-a-booking-page/): Make your own scheduling page, offer the lengths and hours you want, ask the questions you need before a call, protect it from fake bookings, and put the link in your email signature. - [Set up a business phone number](https://freesbe.net/knowledge/set-up-a-business-phone-number/): Turn on the phone system from Freesbe, buy your first number, decide who it rings, and give everyone an extension, so the team takes calls in Freesbe the same day. - [Set up a call queue for your support line](https://freesbe.net/knowledge/set-up-a-call-queue-for-support/): Hold callers in line until an agent is free, choose how calls are shared out, add break reasons, name supervisors who can listen, whisper or barge in, and watch the queue on the Call center board. - [Set up a team booking page for demos](https://freesbe.net/knowledge/set-up-a-team-booking-page/): One link for the whole sales team, shared round robin or booking everyone together, with the team's hours, questions and protection, and a way for each person to pause while they're away. - [Set up emergency calling (911) for your offices](https://freesbe.net/knowledge/set-up-emergency-calling/): Add the addresses emergency services are sent to when someone dials 911 from Freesbe, pick the default, choose who hears about every 911 call, and have people set where they work from. - [Set up Kraken alerts for your finance team](https://freesbe.net/knowledge/set-up-kraken-alerts-for-your-finance-team/): Step by step for admins - make a read-only Kraken API key, post deposits, withdrawals and trades into a private finance channel, and add balance alerts and a daily summary. - [Set up Salesforce for your sales team](https://freesbe.net/knowledge/set-up-salesforce-for-your-sales-team/): Step by step for admins - connect your Salesforce org, send opportunity, lead and case alerts to the right channels, and show your team /salesforce and Log to Salesforce. - [Set up your voicemail and greeting](https://freesbe.net/knowledge/set-up-voicemail-and-greetings/): Record or type your own voicemail greeting, read voicemails in Freesbe or get them by email, and decide when a call goes to voicemail. For admins, where after-hours calls go. - [Set up Zabbix alerts for your ops team](https://freesbe.net/knowledge/set-up-zabbix-alerts-for-your-ops-team/): Step by step for admins - connect Zabbix, send problems to the right channel at the right severity, and let the team acknowledge and close them from the card. - [Set up Zoho Books alerts for your finance team](https://freesbe.net/knowledge/set-up-zoho-books-for-your-finance-team/): Step by step for admins - connect Zoho Books or Zoho Invoice, send payment and overdue invoice alerts to the right channels, and share invoice links with previews. - [Set up Zoho CRM for your sales team](https://freesbe.net/knowledge/set-up-zoho-crm-for-your-sales-team/): Step by step for admins - connect your Zoho CRM organization, send deal, lead and contact alerts to the right channels, and show your team /zoho and Log to Zoho CRM. - [Set up Zoho Desk for your support team](https://freesbe.net/knowledge/set-up-zoho-desk-for-your-support-team/): Step by step for admins - connect your Zoho Desk help desk, send ticket alerts to the right channels, and show your team Create Zoho Desk ticket. - [Set up Zoho Recruit for your hiring team](https://freesbe.net/knowledge/set-up-zoho-recruit-for-your-hiring-team/): Step by step for admins - connect your Zoho Recruit organization, send candidate, hire and interview alerts to the right channels, and keep candidate details where they belong. - [Share a channel on Telegram](https://freesbe.net/knowledge/share-a-channel-on-telegram/): Post what's said in a Freesbe channel on your Telegram channel or group, and bring a group's replies back. Set up in Workspace settings, Integrations, Customer inbox. - [Take your work calls on your phone](https://freesbe.net/knowledge/take-calls-on-your-phone/): Have calls to your Freesbe number ring your phone as well as your computer, keep them ringing with the app in the background, call through Freesbe from your phone's own Phone app on Android, and choose which device rings first. - [Turn a message into a monday.com item](https://freesbe.net/knowledge/create-monday-items-from-messages/): Make a monday.com item from any message, with an owner and a due date, and keep the item and the conversation linked. - [Watch your company's crypto wallets in a channel](https://freesbe.net/knowledge/watch-company-crypto-wallets-in-a-channel/): Step by step for admins - add your Bitcoin, Ethereum, Solana and Tron wallets by their public address, post payments into a private finance channel, and add balance alerts and a daily summary. ## Knowledge base: Best practices - [Keep notifications under control](https://freesbe.net/knowledge/keep-notifications-under-control/): Hear about what matters and nothing else - per-channel settings, sounds for the people and channels you care about, pausing, and which device alerts you. - [Run meetings with AI notes](https://freesbe.net/knowledge/run-meetings-with-ai-notes/): Get a summary, decisions and action items from every customer call and team meeting - schedule well, record or transcribe, share notes with guests, and set the right workspace rules. - [Secure your workspace](https://freesbe.net/knowledge/secure-your-workspace/): A checklist for admins - require single sign-on or a second step, decide which files people and guests can share, keep guests in their channels, and review sessions and remote control. ## Knowledge base: Explainers - [Which integration should I use?](https://freesbe.net/knowledge/choose-an-integration/): The ways to connect Freesbe to your other tools, side by side - built-in integrations, Zapier, Make, n8n and Zoho Flow, incoming and outgoing webhooks, apps and the API - and when to pick each.